Dunkin'

This is probably the worst Dunkin’ Donuts an ever been to. When I tried to order the woman said they didn’t have any “hot food“ because they were restocking the kitchen. No problem, I go on to order my frozen coffee. I pull up to the window to pay and I am waiting approximately 10 minutes I see if a few employees and they’re walking by and looking at me, they are doing their job very slow and even one girl rolled her eyes as if she didn’t want to be there. The guy finally comes up to me with my “coffee“ and it looks like this. It’s chunky, the espresso is not mixed in, and he didn’t fill the cup up all the way. He proceeds to ask me “should I fill this up more?“ And I politely said “no thank you” because I’ve been waiting soo long. They’re not very friendly here, and apparently they restock their kitchen during operating hours to where they have no food just serve and only coffee. I think this place is losing a lot of business and I hope somebody from corporate Sees this review and Can help this Dunkin location.

I'm always shocked when people in the customer service industry let you know (by words or actions) that you are a major inconvenience in the course of their day. I went here once, and I doubt I'll ever go back. The line was long and initially I just assumed they were super busy. What I found out when I went to the window was it took so long for each guest because the staff were on their phones, holding on conversations and doing everything else but waiting on their customers. I sat at the window for about 5 minutes with the gentleman who was waiting on me ignoring me. I had my card extended with the expectation that he'd at least take it and run the payment to be done with that part of the process. He just kept his conversation going with the young woman he was laughing and joking with. He finally gets my order together and I'm relieved to be on my way. The coffee was ok but the sandwich tasted like they didn't bother to toast the bread or heat up (cook) the eggs and bacon. I will never return to this Dunkin'Donuts.

Arrived to the location 20 minutes before closing time. Waited at the drive through to order for ten minutes and nothing. No one took my order. When I drove up to the window they looked at me and ignored me. I understand the location was closing soon but customers should be waited on up until closing time.