Starbucks

The barista (Remika) was a delight. From the time I walked in, she stopped everything she was doing with no hesitation, greeted me and took my order. She made it clear from the begging on what was available and what she can do. I understand the shortages and she still made my drink happen. Her positive attitude and made my morning so much better.

I come here because its convenient, but this is the 2nd time within 2 weeks this location has not had my mobile order ready. Each time I look for my drink, its not there. I was asked if I am sure that I ordered it at the correct location. I show the receipt on my phone, then they make the drink. The problem with this is that there is no awareness or empathy expressed for someone who may be in a rush, or the fact that I expressed this happened to me before. Mistakes like this fall on management & should be corrected if it happens too frequently.

Everyone are entitled to have bad days, but today was an exceptionally bad experience. The barista taking my order didn’t respond to my simple “good morning” as well as didn’t grab my name after my order was placed. He rushed me along and I stood waiting for my order while those behind me received their orders quicker than I did. When I finally alerted another barista about my situation, apparently my order was already ready but it was under a person named “Kristina — items 2 of 2”. When I told them that wasn’t my name and I didn’t want to grab someone else’s order, they were rude and insisted that my order had been ready. It was clear the baristas working were unhappy. I understand sometimes it can get busy, but my interaction was so poor that I am no longer interested in frequenting this location.

I actually used to love this Starbucks. Nice atmosphere, pleasant employees, and drinks were always made perfect. In these past two months or so, that integrity has deteriorated. The reason I give them a 2-star rating is because the drink quality isn’t up to par to where it was and one specific employee seems to cause more problems than solving. I get along with almost everyone, but this employee is brash and apparently seems to like bringing her emotions to work. When I confronted her about her disrespect, she refused to apologize. So I spoke to the manager who assured she’d handled it. But no one should have to go through that when they expect a certain face for Starbucks. As a former employee it gets FRUSTRATING, I know, but you still have to keep a poker face. The store manager was kind and accommodating which gives me some faith in the store, but that one employee whom I’ll leave nameless, has remained to deliver in poor taste and a grotesquely approach at a misanthropic personality. Honestly, actions like that make me question even going back.