Pollo Tropical

I went to pollo at 10:15pm today and was told there was no chicken To accommodate i ordered rice beans and plantains only to get home and see that my plantains weren’t in the bag. The manager lily isn’t attentive to her customers at all. This isnt the first time something like this has happened, they always forget something or don't know what they’re doing, especially at night. Something has to be done about this!

I have seen a great looking salad advertised, with lettuce, tomatoes, with a nice piece of steak sliced on top with avocado. There was a staff member outside taking orders in our cars. I mentioned the salad I seen advertised and he said, no we don't have that but you can get the tropical chop with lettuce instead of rice. I told him I wanted lettuce and tomatoes with the steak and avocado. He said they had 2 sizes, I asked how big the all was, he said its pretty big, so I decided on that. When I got home and opened my salad, I was very disappointed! I paid $11.00 for lettuce, no tomatoes, hard avocado and 4 tiny pieces of steak!! Im still hungry and I feel like I wasted my money. Could of went to Wendy's and got a great salad, but I wanted to try this salad that was advertised

I usually enjoy their food, but the other night was not a good experience. I decided to pick something up after work since it is on the way home. Mind you it's going on 9pm and I'm very tired from working 2 jobs. Went through the drive through but the order was taken by someone standing outside. Everything went smooth, got my food, paid and went home. The problem was with the food itself. I ordered a Tropichop with white rice and chicken and a side salad with extra dressing. The Tropichop was fine, the salad was the issue. First off, no extra dressing as requested. Second, the dressing on the salad was liquid and had leaked in the bag. Lastly, I took two bites and realized the dressing had actually gone bad. It had a vinegar odor to it and an absolutely foul taste. I didn't eat it because I didn't want to get sick. Beware and double check all your food before you leave!

First time at this Pollo Tropical. I decided to try the crispy chicken. First, they gave me steak which I would have taken but the server realized her mistake and made me another Tropichop. The steak has an upcharge so I get why she didn't give it to me but still I hate that it was wasted. I ended up disappointed with the chicken. It tasted good but if you are going to call something "crispy", it should actually be crispy. My chicken was just breast meat with soggy breading. We asked for our Tropichops "all the way" and they didn't put beans. On top of the issues with the food, we asked for one diet drink and one regular. We ended up with two diet which we didn't realize until we got home and tasted them. They need to be more mindful of filling orders correctly.

I went in about 15 minutes before they closed they were out of white rice they were out of yellow rice all they had was brown rice. I was a little disappointed but then the manager offered one of the sandwiches and because it was closing time all that was available was the crispy chicken. So I said okay I'll try it and I tried their potato wedges. And it was the best sandwich and potato wedges I've had in a long time! Totally recommend the crispy chicken sandwich with a potato wedges!

Terrible customer service. The manager (bad body lady), needs more training. Left a line outside when the store was supposed to open at 10:30am but didn't open until 10:45. When they finally unlocked the doors the cashier took someone first whom just got their. I asked the manager about it and she stated the menu board was down and that there's nothing she could do? I told her, the customer doesn't know that, we were outside waiting on y'all. No sorry. No nothing.

My family stopped by this pollo tropical at 10:00 and I was there till 10:34p.m tonight and the service was horrible. While placing my order in the drive thru, I informed the guy TWICE that was taking the order I wanted the garlic and salsa and all the toppings EXCEPT tomatoes. Please explain why I had to wait 30 minutes for a kids meal and one tropichop??? There was one person infront of us and she only got one small bag….Why were we just watching your employees just chilling in the lobby talking and not serving customers? Just curious.. Don’t get me wrong the food was good although there was no toppings at all and no sauces, but I will not be returning to this location…