Chipotle

This location's service is sad! 😩 I now avoid this location b/c whenever I order via the app when it's time to go inside to grab it from the shelf IT'S NEVER THERE ON TIME. On 3 separate occasions my online order has been 10+ min late. What's the point of me ordering it online/app if I have to stand there and wait - I might as well stand in the regular line and watch you make it. The Lake Mary location sucks! Hopefully the new Winter Springs location will have better service once they're open.

This location has gone down hill since they opened. I used to go here so frequently I would be given a free meal once a week. I'm not sure if it's COVID, lack of employees who take their job seriously or poor management. The food quality has deteriorated to the point I'm a little worried I could be sick after this latest visit. None of the ingredients are cooked or portioned properly. I have a bad feeling my bowl hit the floor before I received it. I guess it's time to find a location that is managed properly.

I am a Big Fan of Chipotle.Also my son favorite place to eat. But this location is not what it was month’s ago. The food area is not clean like it was before. The employees are here dealing with food,but they look like they are serving something else. What I mean is that they are not properly trained. All is in a hurry and you don’t see a real connection with customer that come here to enjoy a time eating what they like. Fix this please.

Ordered through app, ready in less than 10 mins. We ordered two bowls. One bowl was great, other didn't have much rice, and less than regular amount of other items (lettuce, cheese, sour cream). Chicken was also meh. We've ordered the same bowls many times, usually great. I always order through the app, as there's usually a line, because, the service and quality is usually great. Will see next time if better.

Haven't been to a Chipotle in over 20 years due to poor food quality in California, but I really, really needed a steak burrito today so I sucked it up and braved the lunch rush at 12:15 today. I WAS NOT DISAPPOINTED!!! The staff was super friendly and running food down the line so efficiently. I was in and out in less than 15 minutes, and it was packed!!! I'm also a huge fan of spicy food, so I got the hottest sauce, but was given way less than I would have gotten at a similar type chain. I figured meh, lemme see what it's about first. I'm so glad I didn't get my usual amount... This stuff is kickin!!! Overall a fantastic experience... Food was amazing and staff was on point. This location is 🔥🔥🔥

I really used to like this convenient location up until just a few weeks ago. I walked in and there was a tall African American girl arguing with the cook/person who was trying to prepare the meats. She was arguing with the girl about "calling her a name" earlier, I believe "bougie" if my memory serves me correctly. The young lady preparing the meats tried to deescalate the situation, however the tall black young lady kept going as if customers were not present. When she finally came to the food area to serve the customers, her attitude was not pleasant. Like always, I give people the benefit of the doubt and did not say anything nor write a review that time, however last night was an awful repeat. I walked in and that same young lady with the attitude walked to the front, didn't speak, smile and barely opened her mouth. I understand that many of the employees at Chipotle may be high school students who may not take their current jobs seriously, nonetheless the hiring manager may want to take who he or she is letting into their franchise more seriously. These types of experiences make your location look bad and unfortunately customers do not want to return and consequently leave not so good reviews. "PS They also need to keep the food area clean.