Dunkin'

Horrible service from a manager for a simple request. We came here 1/24 @ 3:53am and ordered two drinks. When we received our drinks my husband asked for a straw as we did not receive it as well as napkins because there was junk on the cup. She handed him the straw angrily and closed the window. He waited and politely asked for napkins and the receipt. She handed him about 30 napkins very rudely, my husband stated “you don’t have to be angry, I just want to clean my cup and may I please have napkins” she shut the window as he was talking. He wanted for her to open the window again and she was extremely livid at this point my husband asked for the receipt and she stated she gave it to him “he stated he didn’t have it and he does need it as well as her name” she stated “I’m a manager here” my husband responded that does not matter, I need your name please and my receipt. She stated she couldn’t provide the receipt and they were a privately opened company so her name doesn’t matter. We stated we are not leaving until we receive our receipt in which she stated “I would need to re-ring the order” we stated, please do so” she then closed the window and called for a gentleman to assist her. He then asked why we needed the receipt in which we stated “because we made a transaction and need it”. She chimes in “the transaction is already completed!” The gentleman provided the receipt and stated her name is Renee. The receipt stated a name of Denitsa. I would not want this person working in my establishment serving my customers especially as a manager “leading” my team. Crazy to me this manager or anyone for that matter would treat someone like that. You are in the line of customer service… that means serving customers and we asked for two simple things.

Was told 'we don't have those' when we ordered a few different kinds of donuts, he didn't really elaborate lol. Didnt get donuts. We got 2 sandwiches, there was only a 3 minutes gap in between ordering and getting our food (which is good time wise!) but one of the sandwiches still had frozen egg and sausage and the other was colder than room temp which was weird because they should've been made after we ordered them lol

No workers wear masks and they don't require customers to wear masks, all despite the hilariously ironic sign they have out front. I contacted corporate and was told they should be wearing masks, but that was weeks ago and they still don't wear them. I'm not going somewhere if they don't take my health seriously.

Almost every night I go here. The staff need to be retrained. When you specifically ask for NO CREAM, in your coffee and mocha only, black, and every single time you receive your coffee whiter than ever and they emphasize that there is no cream, something is wrong. I know how the mocha swirl looks without cream in my coffee. Every other Dunkin location knows how to make my coffee. People have ALLERGIES and request their coffee certain ways for a reason.

Drive thru is a bit convoluted. Of the last five orders, four have been wrong. This last time, I ordered a caramel machiatto and got a milk with caramel. Previously, it was always a mixup of ordering hot and getting cold; they are always good at correcting but this location needs work. I would go to the one further East but the logistics of that drive thru is even worse. Both locations should move to bigger areas.