Primohoagies

We arrived from California on Tuesday and couldn’t wait to get a hoagie from what we thought was the best place: PrimoHoagies. I couldn’t wait, so on Wednesday, I ordered 5 sandwiches for pickup (in Kennett Square). I also requested sweet peppers, pickles and oil/vinegar on the side. Two of the sandwiches were cheese deluxe hoagies. When we got home, we found that the items we requested on the side were missing. But the most serious problem was the cheese hoagies. One was well made but the other was mostly lettuce and tomato with only a couple of slices of cheese and definitely not the 3 cheeses that should have been on it. We put both cheese hoagies next to each other and we could see how different they were. We come here from California a few times a year to visit with my son and his family. We look forward to the Philly food treats: hoagies, cheese steaks and soft pretzels. We were so disappointed, we thought PrimoHoagies was the best but we were sadly mistaken. How could 2 of the same sandwiches be so vastly different?? We couldn’t eat the lettuce and tomato sandwich so we had to share what we had. This is a total disgrace, we travelled 2500 miles to be so disappointed. NEVER AGAIN. And my son who frequently orders there will also stop. I just can’t understand why you could sell such a disgusting hoagie with your name PrimoHoagies?

Saturday was my first time ever at a Primo. I'm not supposed to have this type of sandwich because of medical reasons. First time in a long time. So I was really ,looking, forward to a treat. They were courteous and the ordering made easy. However, I got more then I wanted. I asked for sweet papers and got HOT papers. It is not that easy to just remove them because the juice is in the sandwich. I asked for mayonnaise and oil. I only got oil. Last thing, I did not know about the seeds. Yuck! That will be the last time for me. Jim

Tried to order online, but it would not except my phone #. So I did it the old fashion way and placed my order over the phone. Lady on the phone was very nice and took my order with only a couple of questions. Picked up my order which wS waiting for me. I ordered an italian, which was very good and my wife ordered the nonna vegetarian hoagie and hers was very good as well. Always get a good sandwich here.