Nando's

1. Customer service was so poor barely was acknowledged 2. Completely ignored an older customer waiting at the counter for over 15 minutes then proceeded to tell him to order through his phone which he clearly was unsure about. The staff were standing around and should have just served him through the till or at least helped him with ordering through his phone Will not be returning

It took an hour for them to make the order, and the worst thing is that the chicken wasnt cooked correctly. It was cold, and tasted like rubber, and I'm starting to feel a bit sick after eating it. I usually like the food from the restaurant but this was such a bad experience that I don't think I'll go back again.

Had one of the weirdest experiences I’ve ever had in a restaurant on Sunday around 2:30/3pm. Ordered a classic wrap meal, extra spicy of course, and it came with a free insult from one of the male staff members chilling by the grill. Talk about value for money. My partner and I sat in the corner at a table that was pretty dirty, not wanting to be a nuisance we didn’t ask to clean it, we just avoided the dirty side. Some absolute legend proceeded to loudly berate us whilst we waited for our food, for being a couple of Karen’s and not wanting to sit on the dirty side or pick another table. I politely let the young woman that brought our food out know that we can hear literally every word that was uttered and asked that she relay this bit of information to the champion out back who was still talking about how much he hated his job since another staff member had left. Old mate proceeded to skulk further into the back and we didn’t see or hear from him again. He can cook a great chicken, but lemon herb is spicier than his banter. In the off chance that I ever find myself in Kenmore again, we’ll probably just hit up Sushi Edo. I’m sure they’ll throw better chat and I wont be berated by a child over a dirty seat. Sincerely, a frustrated Portuguese boi.

Such a shame to walk and see a member of staff touching the uber eats tablet and register with the gloves she is wearing while cooking. I get you are having a dinner rush but proper food hygiene should still be a priority. How can you think its okay to go and touch an area where you're dealing with money and customers with the gloves you arr cooking with? Bloody disgusting. Walked right after that.

We went here for lunch this afternoon. Ordered our food and chose a table in the corner. I checked the seats closest to the wall and there was some food residue on them, so we sat on the other chairs. Decided not to raise this with the staff as the other two seats were fine. We then heard one of the staff members openly insulting us while he was in the kitchen and saying “they should just sit somewhere else they are the only customers in here, who cares if there is something on the seat”. To our disbelief he continued talking (very loudly) about how he hated his job and how he wanted to quit. It was very uncomfortable and we werent sure how to raise with the staff that we can hear them and we also heard their insults at us. We raised it to one of the servers and she apologised. They then turned the music on very loud so we couldnt heard them talking in the back. Its just very inappropriate to have staff talking about their customers within an ears distance…