Subway

I'm 100% done with Subway restaurants forever. If I ever did change my mind, the Junction City Subway will NEVER, EVER get my business again. The only sandwich I ever bought was the sweet onion teriyaki chicken sandwich. I went to the Junction City Subway one night about a month ago and decided to try their sweet onion teriyaki beef steak sandwich since it uses the same sauce as the chicken sandwich that I've always bought for many years. The employee was awesome, the sandwich was terrible! Not because of the employee, but because of their new teriyaki sauce recipe. I spent almost $28 buying 2 sandwiches with double meat on each one. I saw that the sauce was much darker and thicker than the regular sweet onion teriyaki sauce I was accustomed to for years, which was so good that I would have extra put on my sandwich every time and get extra sweet onion teriyaki sauce in a to go container too. I mentioned the color, asking if it was the right sauce. I was told that Subway changed their recipe. After I got home, we were absolutely disappointed. The sauce was terrible and tasted nothing like the recipe they have been using for years. It was thicker and had a much stronger taste to it. It was like what you would buy in a bottle from a store to season meat you are cooking and nothing like a sandwich sauce. We didn't even eat 1/3 of our sandwiches. It was a huge waste of almost $28. On top of the sauce being absolutely terrible, the beef steak was disgusting and tasteless. It looked like a huge clump of shredded cardboard and tasted what you might imagine shredded cardboard would taste like too. I submitted a complaint online for that store hoping someone would get back to me and offer a refund. I didn't hear anything for days and submitted another one. Apparently the first one went to my spam folder because I didn't see it until the owner of the Junction City Subway said he had sent one previously. His 2nd email did come through to me. In it he told me that because they allegedly had success so far with the new recipe of sweet onion teriyaki sauce and because it was the Subway corporation that changed the recipe, that he would not be giving me a refund. I responded to him in another email that it wasn't just the new sauce recipe that made the sandwich horrible, but that the beef steak was like mushy cardboard with no taste to it. He never responded. Before anybody buys a sweet onion teriyaki chicken or beef steak sandwich from Subway, you should ask to sample the sauce first so you don't waste money like I did. Also ask for a sample of the beef steak. It's nothing like steak as you would imagine it would be. Our beef steak looked like it had been shredded then packed together tightly, into a huge clump, and was tasteless. What was left of our sandwiches went into the garbage. I wasted almost $28.00 at Subway but will never do that again because I will NEVER buy another sandwich from Subway again, especially the Junction City Subway. From reading reviews, there are plenty of people who feel the same about the Junction City location. Don't waste your time and money there.

Don't bother with their app or website if you care about your food being made correctly. I tried a new sandwich and was confused when a mozza meat had no cheese and the wrong bread. Who toasts bread with nothing on it? Our receipt is correct, the order isn't. Called to ask if they were just out of the correct ingredients, and no, they just messed up... again.

Worst experience that I've ever had here. First the lines super long, and the 2 employees are only making online orders. Why not have one person do that and have the other help the people in store? I understand it could be a policy to do online orders first, but if your line is getting long why not have one person help in store customers. I was in line for like 20 minutes and the line wasn't moving. Then the counter was messy. An employee lifted veggies over my sandwich to put on another. She lifted jalapeños over my sandwich dropping jalapeño juice in my sandwich. No apology or acknowledgement.