Arby's

This is just your typical Arby's. If I am giving it 2 stars means it was not a normal experience. This isn't a 5 Star establishment but doesn't make this a bad place. But with saying that I also received a terrible order today. 1. the food wasn't hot and that could be a direct cause from my 2nd reason I gotta complain. While I was looking through the food to see if everything was in there the boneless wings sauce was so OVER FILLED with sauce it leaked all over on my passenger seat. Video included showing how much sauce was still in the box even after a bunch was on my seat. Not kidding it was a lot. I spent so much time cleaning up my seat, all the other food got cold. By the time I got it all cleaned I didn't wanna go in and complain or make a scene so I just began eating my food but then I opened up my beef and cheddar and it had a slice of beef on top of the bun which I thought was strange but under the beef it revealed a ripped apart bun on top. Which tells me they knew and they could have corrected the mistake. I know not all customers are pleasant or patient but I would have been fine waiting a couple extra mins to have my food made the right way.

The incompetence of the staff here is unreal. No straws with the order, ordered two combos but only got one combo and then a sandwich only with a drink with the other. I’m not expecting 5-star service, but for an establishment that costs on par with Chick-fil-a, I at least expect for my order to be correct…

I waited at the window for 5 minutes, pulled off, then went back around when the person behind me was helped. Ordered and when I got to the window it opened and I was slapped in the face with the smell of liquor and met with a bad attitude when asked if I could add something to my order at the window. The fries are somehow still frozen and absolutely disgusting. Rachel was unprofessional and snotty. Something seriously needs to happen and I will be calling in the morning. DO NOT GO THERE.

I love Arby’s it is one of my favorite fast food restaurants. But this is the worst experience I have had at Arby’s! I sat at the speaker for 15 minutes before having my order taken. I pull up to the window and I am told it would be another 5 to 10 minute wait for my chicken sandwich. The lady behind me gets out of her car and knocks on the window and ask why they aren’t taking orders the guy working completely ignores her and doesn’t come to the window. So at that point she drives off and I follow behind her cause I still hadn’t even paid yet. I called the store twice to complain and no one answered. Don’t waste your time at this Arby’s go to the one on the other side of town