Taco Bell

I only gave 1 star because I couldn’t give zero. I went there 2 days in a row and they messed up my order. I am vegetarian. The first day I told them to make sure no meat was in the order and they said don’t worry we understand. When I got home there was meat in almost everything. That happens some times so I thought nothing of it. When I went again today, I told them about what happened last time and the woman taking my order kept cutting me off saying she would make sure there would be no meat. The first thing I bit into had straight beef in it. I called to complain and the manager said that she had 3 new employees and that it wasn’t her problem and that she wouldn’t refund it. She ended the conversation with “don’t come here again”.

I used their app to place my order for pickup. I didn't realize that your order is not started until you arrive. Then you're asked to park and wait. I should have just ordered at the drive-thru since I had to wait anyway. So, no time savings there. The staff was pretty quick and they were accurate. It's not the staff's fault for how the mobile app works.

If I could give ZERO stars I would! I have frequented on my lunch breaks and always had speedy, and courteous customer service & IF something was wrong they fixed it. Well the weekend staff I take it is not as professional as the week day staff particularly Carlos(the name on the receipt) however he said his name was Chapel (Ok? Not sure if this was a lie as seeing he had terrible customer service) anyway... So I ordered through the app which means I paid for my food! Upon arriving to the restaurant I decided to add something else to my order in the drive-through, there was no greeting & a very lackluster attitude over the intercom. The guy told me to hold while I heard him talking to the other customer. Finally after he took my order I drove up & he opened the window & acted as if he had better things to do that day than to be at work. He took the money & gave me my order & shut the window while I was trying to tell him I had an online order. I said therefore while waiting for him to open the window & when he did I let him know that I also had an app order. He told me that I had to tell him at the drive-through & basically made me drive all the way around back to the drafter which I did. The nacho fries were cold which I ate anyway with the hot cheese. I saw that they got the rest of my order wrong & put sour cream when I put in the app no sour cream & my bean burrito was missing. I went back told what was wrong & the same guy now known as Carlos Aka Chapel gave me my burrito & the chulupa w/o sour cream out the window & just shut it in my face. I stayed till he opened the window & told him I would like a free sunrise drink for my inconvenience. He said they didn't have it & I just want free food. WHAT! NEWSFLASH IDIOT I want my food right that I PAID for but compensation for my time wasted should have been offered. I told him that his customer service was awful & he shouldn't work somewhere he could not perform to the highest & is not happy. His response was maybe because people like me. I told him that I was courteous when he was unprofessional & he said have a good day & handed me a small drink. I went inside gave back the food & told him in Spanish " Gracias por su ayuda". Such poor service all the way around very unprofessional! I was highly offended!

Thought this taco Bell would be better than the one on N MacArthur but I was wrong. Order on the mobile app a nacho fry box with a burrito but I got it special made no beef no beans sub for steak add potatoes. But I got chicken the smallest amount and a ton of potatoes. Went to fill out the survey to find that they didn't even give me the original receipt to do so. I'm convinced no taco Bell in Irving is about a mfn thing. And I had to wait for my order to be wrong and cold

WORST TACOBELL IN DFW!!!!! Ordered through the app with pickup selection of drive through…waited 20 mins in line in drive through and got to speaker, told them i ordered using app asked me to come inside to pickup, would not agree to give my order when I mentioned I ordered and selected drive through pickup and waited forever already. So I reluctantly went inside to wait another 20 mins to pick up two items in total. ABSOLUTELY RIDICULOUS