Casey's

The pizza department in this location has become an absolute embarrassment. Ordered 2 pizzas online tonight, est. 20 minutes. Wait about 25-30 minutes until i arrive, they say 7 more minutes, ok. I wait, with other customers also waiting on pizza orders, to the sounds of the guy in the kitchen throwing things and cussing for the whole store to hear. About 30 minutes later my pizzas are finally done, but one is completely wrong. So i leave and come back 20 minutes later for my replacement pizza. And its still completely WRONG!!!!!!! Sad part is, the waiting twice the estimated time while listening to the kitchen staff yell cuss words across the store is the new normal. At this point management is clearly not even doing their job, this place needs revamped from the top down. They can’t even handle a pizza order. What a clown show.

I will never shop at a Casey's again and I will never recommend them either after being attacked on my personal Facebook page by their manager and employee. After years of failure to stock enough product I finally complained and was viciously attacked for it. The manager is also refusing to give me her district managers contact info and refuses to give mine to them. I should NEVER have to cry and go without because they refuse to make an effort or God forbid be kind. Disgusting. Completely unacceptable.

The only reason they are getting 2 stars is because the pizza is the best option in town. I called because I saw while trying to order online that the kitchen was closed to delivery today. I called to confirm that. I was told that they only deliver Thursday-Sunday which wasn't an issue. I then asked if they had in specials to which the woman rudely replied with their special. I called early to leave time for cook time and delivery but since they are not delivering today I explained that I appreciated her help and I would call back after a little bit with my order. Because I don't have time worry about delivery time when I live in Gas I decided I didn't want to order at 4:45. After letting her know I would call back with my order she immediately hung up on me!!! I work in customer service myself and I think that it is common sense that hanging up on a paying customer is not good service nor is it a way to keep a customer! I guess Pizza Hut will get my business tonight!!!

The only reason this store gets a star is because in order to make a review i have no choice. As I do how ever like the pizza, the staff here have a attitude. There is no reason to be rude and snappy with your customers. If u dont want to work please step down. I'm sure there is someone out here that u have turned down for a job because u dint feel u would get along with them. The store manager is rude I know she has out right hung up the phone on me because she feels she has better things to do. I have called the store to order pizza or ask if something would be in stock and I swear no matter who answers the phone u can tell in their voice they do not want to be there. I beleive that corprate should relinquish some people and bring people in that has a more positive And friendly service and positive work ethic. I personally will not be shopping at this caseys. I will travel the extra 3 miles to the conoco down on state street at least rays minimart has always had friendly service.

I normally don't have any problems with this store but today our experience was very different. I called at 4:53 pm and said I would like to place an order. The woman who took the call was immediately VERY rude. Every word she said was dripping with attitude. It was very clear I was 'bothering' her by calling. She never gave us a total, didn't even ask if we wanted delivery. The last thing she said "give me at least 20'' then hung up on me. I wish I could convey how rude she was. The only reason I'm leaving 2 stars is because the pizza was good.