Just Biryani

State Bank of India branch in Nizampet is a good place for banking requirements where staff try to co-operate to a good degree compared to other government sector banks. It is spacious enough and not too crowded. Sometimes their systems or printers will not work properly and cause unnecessary delays. This bank improved well compared to how it was functioning a few years back.

1) Visited this branch(State Bank of India , Nizampet branch) on 11-11-2022 for change of address required for two Senior citizens. 2) The Chief Manager is a thorough Gentleman. 3) We forgot to take Xerox copies of Aadhar Card and Gas bill along with us. 4) The Chief Manager is kind enough to arrange for required copies. 5) Chief Manager sir has assured us that our work will be carried out in "less than twenty minutes". 6) We had filled up required forms and handed over to a lady officer at counter number three. 7) She has carried out required changes in the system and handed over new pass books with new address printed on pass books with in a record time of " less than five minutes". Hats off to you madam for your pro- active super fast response . 8) With new pass books along with photos pasted, we again reached Chief Manager sir for signatures on pass books along with stamp. 9) As promised, Chief Manager sir has signed on two pass books and put SBI seal on pass books and on photos as required and completed the whole job with in a record time of " less than fifteen minutes". Hats off to you sir for your super fast response.

I can see a sea change in the SBI customer experience at this branch from the one that I saw 3 years ago. Earlier the staff are so rude which made me open an another account in HDFC for my daily banking needs. After 3 years when I visited this branch to update my new address, I was shocked to see how kool the staff are responding to customer's queries. This is such a positive change that I am thinking of doing my finances through SBI. Let me see if this pleasant change is permanent or just temporary.....