Dunkin'

I had the worse experience ordering online at this store on Campbell Dr in Homestead. After waiting in the drive thru for about 15 mins, I was told they didn’t have the ingredient to complete my order and offered other alternatives (none that I liked). I ask to be refunded and was told they were not able to do so with much attitude (no manager or supervisor on site). After asking a couple of times, I was given a phone number to a person they claimed to be the manager (spoke very little English) that wasn’t able to provide any help and told me I have to call corporate (oh, and he didn’t know the corporate number). Thanks to google I was able to find the number and called. Corporate was not much help either. 1st, I was told that they might not be able to give me back my refund since I am not DD registered member. Finally after providing the store number 353924, along with other information on my receipt, I was told that it will take about 2 wks for the refund department to review the case and refund the money. WTH?!?!? I can absolutely say it was the worse customer service I’ve ever experienced from top to bottom (corporate, manager to store employees)!!! Say what you want about Starbucks, but they can teach them a thing or two about online ordering and customer service. Wish I could give this store a ZERO!

Walk in and literally waited 10 min for someone to attend us. Young lady was in the back on her phone sitting down,The rudest worker I’ve ever encounter. I said hello and she didn’t even acknowledge me. So rude!!! Never again am I coming back ! If Dunkin cares for their customers they’ll start with getting rid of these rude employees .

If I could rate a 0 I would. Everytime I go there around 1140am they want to tell me the kitchen is "closed" due to the kitchen being cleaned... waited 10 minutes as they stated it would take that amount of time. I got back and in line and was told the same thing. Went today at 9pm and was told the store is closed when store hours is until 10pm.... worst dunkin donuts I've ever been too... save the trip and drive a little further to the dunkin donuts near wendys on us1.

If I can rate 0, or minus I will. We came with a happy feeling, but the employee was so unfriendly and unhappy serving us. I was thinking I came to DD to pay, not to owe anything. But, they served me with no interest. And this is so sad. They supposed to be very welcoming to us customer. And I came not to use a restroom. I came to buy a dozen of donut and two drinks. So please kindly make sure they are trained to be friendly, no matter if they don’t like the job. If they are not able to be friendly, they might consider other job.