Tim Hortons

The staff didn't feel approachable and had a bit of an attitude. It wasn't at all busy when I came in, had their "dream donut" and it was stale, as if it had been sitting there for a long time. I couldn't hear the person on the other side of the glass and when I realized I forgot a straw, I asked for one and she said, "it's cause you walked away when I went to go grab for it". I apologized and she just said okay. 🙄

I have given both Tim Hortons locations in Hinton a fair chance over the last few months. I am done. They can't fill a drink properly. Shouldn't have to ask them to re-fill it.. How does the saying go? Do it right the first time, and you won't have to do it again? The one drink in the picture is acceptable, but as obvious, the other one is definitely underfilled.

Went to this location this morning with my brother in law, Ordered my usual caramel iced capp with no whipped topping and get charged extra for my caramel which comes with a caramel iced capp. I told the cashier it's a caramel iced capp I shouldn't be gwtting charged for the caramel she argued saying because it's a caramel iced capp and comea with whipped topping since I don't want it I have too pay extra for the caramel which makes no sense at all when I order this drink all the time without whipped topping and never get charged for the caramel that's supposed too be in it. My brother in law had a pumpkin spice iced capp so I proceeded too use my activated BOGO on the app, and the cashier continued too try to argue with me saying that my iced capps don't count with that coupon, However my friend and I used her BOGO coupon yesterday both having large flavored iced capps... They called over another worker who told me it wasn't working and that I needed too just pay for it the way it was.... The attitude of the employees at this location is highly disappointing and the way they treat customers is unacceptable, I feel they need better training as they don't seem too know the correct pricing on product and how too fill their product properly.