Subway

Every mall employee literally hates this subway because the customer service from the older folks who work here is consistently horrible. I’ve always refrained from leaving negative reviews because customer service is difficult at times, but these people are extremely rude, disrespectful, and flat out mean to people. You often have to argue with them to get what you want. Most mall employees only eat here as a last resort. The woman who is constantly mean about something literally scoffed at a young girl because of the toppings she wanted on her sandwich. She also yells at customers when she can’t hear them. The food is fine, just like any other subway, but people avoid this place just due to the horrible customer service.

One star is not based on my usual experience but being talked down upon one specific experience with an older female worker. Customer satisfaction was not met when I simply came to order my usual meal. I communicated my order politely and received a harsh response and was commanded to “stop, put my phone away, look and pay attention”. As I proceeded to do just that in order to get my meal, the worker refused to make my sub unless I complied. The last impression of a smirk she gave left me incentive to leave the premise and continue onto this review. But the gentlemen who handled the rest of my sub details my every visit to this specific subway. Calm, polite, respectful, and not commanded. That is not what I received from the woman worker. This experience is one out of the many for me but could be someone’s first worst experience as to why I write this review.