Panera Bread

I want to acknowledge the excellent service I received from your employee "Elaine". After being told by two other establishments"we're closed". Not only did she give outstanding service, she went above and beyond to give use taste tests, and explaining every detail of which we asked. This type of service is above and beyond a "Job Well Done"!!!!

I’m speaking to the mobile orders because I’ve not gone into the shop. The sandwiches look like they’ve been assembled by a kindergartner. Makes potbelly’s look like a 5 Michelin star restaurant. Super bland no coordination on sauce or spices. Then one of the most famous sandwich franchises gives you the most limp week-old pickle with your order. Honestly the review would’ve been higher with no pickle at all but they are just trying to get rid of old pickles in the back of the shop apparently

I love Panera bread, but this location was an outright disappointment and damages the name brand of Panera. The workers were incompetent and inconsiderate of the line. I would understand if they were extremely busy and working hard, but the workers were working as if they no customers in the store. We had ordered curbside pick-up but when we got to the location at the right time, it took 30 more minutes than what was told. No one came out and we had to go inside to pickup our order after waiting 30 more minutes. They had run out of cinnamon bagels and did not try to rectify the situation in any way whatsoever. All of our breakfast was cold by the time we ate and needless to say if I ever went to a Panera again and received the same service I did today, I will live the rest of my life never setting foot in another establishment ever again. Beware of this location.

I love Panera, every time I come to the States it is one of the first places I want to visit. However, I wish they had a large dispenser for the sugar rather than the little packets. I stopped going there for my morning coffee because it is bad for the environment and slow. Additionally, some locations give you plastic ware rather than real silverware even when you are dining in and that is also bad for the environment.

I go here very frequently as my job is a block away. The food is always good and the employees are always very nice. What I don’t understand is why it takes them sooo long to get the online orders done. I’ve come here multiple times, 3 of them for online orders and every single time I went to pick them up they were not ready. The last time the manager actually said hello and said he was going to check on the ordering for me. While everyone else ordering was getting their food, I was still waiting on my order that was placed for more than 10 minutes. I hope they get that taken care of.