Ihop

I ordered online for carry-out. I was staying at a nearby hotel. My food was ready when promised and the order was correct. The food was cooked exactly as I requested. The food was great! The only issue was, there was not plasticware or salt/pepper or butter in bag or offered, when I picked up my order. I would recommend checking for those items, if needed. Luckily, my hotel had the items that I needed.Thanks for a great breakfast!

My server clarence was nice ,very professional. The food was delicious,i have no complaints. The staff was friendly ,the place was clean. I seen happy customers all around me eating👀 Thank you clarence i appreciate you so much The food was good. A staff member made my son happy she gave him a coloring book and crayons,he was happy!!!

6 May 2022 @ 11:15 pm was seated and it took over 30 minutes before someone was available to even take my order. There was 1 person tending take-out and pick-up orders, and maybe 2 for the grill. Riduculous personnel management which shouldn't be excused. There were 16 patrons in the dining room for the 1 person to wait on. Gotta do better! What has happened to proper customer service? I will not return nor recommend anyone else return.

Great service, great food! Very sweet and patient server, she picked up right away that my elderly Aunt has hearing difficulties!!! (You'd truly be surprised at how many people don't, and act rude, hateful and sarcastic 😵😢😵)! Our server did not rush us, and still kept bringing the drink refills!! We will definitely be back!!

Go to Newport News these people don’t want to work and food sucks. Ordered pick up a few weeks ago and waited in store for an hour as they kept saying it’s getting packed up now. It was not. Got home food was cold less than 10 min drive. Sent an email no response. Tonight I called three times to place an order for pickup. They pickup and hung up on all three times so did it online. Got big steak omelet and pancakes. Half the ingredients were missing. All it had a was few green peppers steak and a few mushrooms. Steak was burnt and crispy. Employees were too busy to acknowledge I walked in I stood there for over 5 min while they played on their phones and talked. Then when I told them I had a pick up they pointed to a rack and said it’s probably up there. Didn’t know business was such an inconvenience for these people. Worst steak omelet I’ve ever had. No hash browns, onions, tomatoes or anything else in the omelet or on top

Would give ZERO STARS if I could!!!! As we walked in the the server acted as if we were an inconvenience. The server wrote our order down and still messed the whole thing up. I ordered a fajita chicken omelette that was supposed to have salsa and sour cream on the side. The omelette had a few pieces of chicken and peppers inside and nothing on top. Very underwhelming. We had to ask for the sides that came with our meals. When asked she proceeded to tell us they were out. We waited 15 min for avocado that was supposed to be apart of the omelette. The service was just horrific, also the Bathrooms were disgusting. SPEND YOUR MONEY ELSEWHERE!

As a 54-year-old resident of Hampton, VA I have eaten at this IHOP numerous times. Today is the last time I will ever eat at this location. Why? First, I tried to place an online order. After entering my cc information an alert informed me there was an error and I would need to call to place an order. When I called, the person I spoke with repeatedly asked me to repeat myself due to her being very distracted. To stop this process from torturing me, I stated I would come to the restaurant and place my order. Secondly, when I arrived (12:30 pm), I placed my order with Faith who was very helpful and professional. Once my order was ready, Faith took care of me. Once I exited the restaurant and returned to my car, I was told by my companion that I smelled of "weed and black and milds". We do not smoke nor have we ever been smokers of legal or illegal substances. When I got home the smell was in my clothing, my hair, and my skin. How could this be when I was only in the restaurant for 15 to 20 minutes? More importantly, why did the restaurant smell like this? Thirdly, my companion and I suffered gastrointestinal discomfort less than an hour after eating the meals we purchased at this IHOP! We ordered french toast, pancakes, an omelet, bacon, eggs, and hashbrowns. I do not know if the uncleanliness of the restaurant caused the food not to agree with us but I am sure it contributed. This experience left me wondering if the people cooking the meal were properly trained. Please close and clean this IHOP from head to toe, hire and train individuals who will be excited to represent IHOP, and stop serving mediocre meals that are not meeting the standard of the IHOP I grew up on. I will visit the IHOP in Newport News, VA but NEVER this IHOP location again. You have lost a very loyal customer!