Dunkin'

I have tried to give this Dunkin and the one up the street soo many chances but I'm truly done. I believe the same person owns all the Dunkin Donuts on Dixwell and if you truly care about your business then you would do BETTER!!! The workers are all extremely RUDE and lack good Customer service skills, and to make matters worse there's always a long wait because there always behind the counter running their mouths instead of helping customers, to top it off you guys never have anything no croissant stuffers, no bagels, no donuts why are you even open?? It's ridiculous I don't care how many times you reconstruct this place is just plain old trash and will not get another dollar from me and my husband who was also disrespected by a worker for wanting his change. SHUT the place down and go back to the drawing board.

I have only used to drive through. I have gotten into line maybe six times. I have left out of the line for the six times. It has got to be the slowest drive-thru I have ever experienced .. and I visit maybe a dozen of them in a month. This one in particular wins the prize. I'm not blaming it on them they have a very small small staff. As far as I can tell there's probably two women that run the whole show window counter the whole shebang. I try to be patient because of that but sometimes I just need to get back to work. Otherwise it is pretty good coffee is coffee as Dunkin' donuts normally is.

In the morning people have places to go. The ladies seems cool but they are quit slow at the drive thru. They may need more workers for the morning. Lately there have been lines there. So not sure why the owner doesnt feel the need to place more for the mornings. Also they don't carry many things that other DDs have in the area. Update: So I decide to go back 2 days this week & I by habit make sure I say what I want word for word witu pauses between words cause I know how the speaker & mics can be. & they messed up my order on both days. First day I ask for Hot Green Tea and a Small Hot Chocolate. I get to my location and find a small coffee. Tea sure but how do you get Coffee out of the Words Hot Chocolate? Next day they get the chocolate right & they give me coffee... when my request was Green Tea.... get this though... they didn't have any green tea.... so Ok go regular then. I look on the sign & see a croissant with chicken or whatver in it (stuffer) & later I get a croissant with chocolate? I totally did not ask for that. Like seriously? Either someone doesn't know the menu yet or they are spitting out whatever they have available in hopes you wont catch the error till u gone & let it go... or someobe is not paying attention. Ya know when I had them correct the coffee tea error the girl gave it to me while looking away. I swore I heard sonething mumbled by her that kind of ticked me off just a tad but I didnt care enough to call her on it. (Dont want them in future spitting in my order...) I do know this... drive through should show more attention to the drivers then conversating cause every time there so far they seem distracted & when your order has to be corrected it kind of validates the thought. I mean they seem nice (today mmmmm) but come on. You there to work... Most places they straighten up at the window when you pull up then relax and talk once you leave. This location needs to learn this & pay attention to the order. Not everyone drinks coffee.

Very slow service, speaker has been broken for a year, takes you 30 mins or more to order, and service/ work ethics is terrible in general. They need to hire strict and professional managers. I honestly think they do it on purpose so everyone can leave and they have zero work to do and just get paid to do nothing.

So this dunkin is ridiculous. I said I would never go back to this location but I was in a hurry. They take forever. They don’t actually listen to you when placing an order. They tell it back to you totally wrong. And one of the most annoying things is they don’t give you napkins in the bag with your order. NEVER GOING BACK! One more thing. Person standing at the exit of the pick up window asking people for money.