Panera Bread

I ordered delivery through Paneras app, and originally ordered a chocolate chip bagel. They were out so replaced it with another option as well as gave me a free you pick two for next time. I just thought the note attached was so thoughtful. It’s the little things! ****update two weeks later I was going to use it and realized they gave me an expired coupon from last year 😅

Honestly love Panera, but when I ask for extra sauce on a sandwich or an extra sauce on the side it’s been like 4 times now where I haven’t gotten it on or on the side let alone barely get any on the sandwich. Partly my fault for not double checking, but I just didn’t think it’s that hard of a thing to do. Other than that food is great.

Went for Hot Chocolate today. I have never been more disappointed in a Hot Chocolate. I could barely taste chocolate. Once I opened the lid, after the whipped cream was gone, it was so very light. It's no wonder. They were skimpy on the chocolate. How can you screw up hot chocolate? Apparently this is a usual thing, because when I told my 13 year old about it, she said "oh yeah, they have terrible hot chocolate". Really. Come guys....make it chocolatey. Don't skimp.

Ordered breakfast for Curbside pickup so that we could quickly pick up before work. We paid online, received notification that the food was ready before getting to Panera, and parked in the appropriate parking spots upon arrival. The lady brought out the food and stated one of our items was unavailable and asked if we wanted to subsitute it. I declined as I didn't want either of the options presented and the lady said she would be right back and went inside. When she returned she advised that we needed to come inside with our card to receive a refund. I explained that we couldn't go in because we had to get going to work. She offered additional items however we elected to take the loss for the item. We had a similar instance with the store before, however they called prior to our arrival, so they could fix it before hand. Being consistently considerate is the key to keeping your customers coming back and sadly after today, we will not be returning back to this Panera location.

If you want to order from trash people who could care less if you enjoy your food check this place out. My wife and I got this much dressing on our salad. We did delivery as were not feeling well and didn’t want to go out, but now I have to go to the store so I can enjoy what the trash that works here made me.

I love the food at Panera and eat it at least once a week, but this particular location has been a disappointment. I’ve noticed that this store consistently gives awful service. Small mistakes and off days are expected, but the staff is rude every single time, and I’ve never received the correct order.