Blackjack Pizza

Check your orders. Today we put in our order for pick up, grab'd our pizza and drove home. We sat at our table with our kids, our wings smelled burnt, we open it up and they're charcoal😔 then we open one of our pizzas and found a hair🤮 Called the store and they said they'd make us new wings and pizza, but we lost time driving back to the store. Definitely will not be going back. After so many years ordering from our favorite place😔 Open your orders before you drive off!

Beware! We ordered carry out today. The 2 females making the pizzas, boxing them up, and interacting with customers had their masks down around their chins not covering their mouth or nose. The lady on the phone WAS wearing a mask correctly but that doesn't help. And the pizza was extra brown on top/slightly over cooked.

Would be 5 stars if the front was a bit more organized. I've had experiences where our order was messed up so they had to redo it. Only problem is that they never move the order to the front in priority. It goes straight to the back so they leave you waiting for 30 + minutes. I chose to write this after picking up an order and another lady had the same issue. However since she was a Spanish speaker they were talking in English. The pizza makers told the guy up front that it would be another 20 minutes then he walks up to the lady and tells her that it would just be another 10. It just seems rude to lie like that

I am a frequent customer of blackjacks pizza. I order a couple of times a week. Today i was extremely disappointed. I ordered from the store on 16th and my pie got here an the middle of the pizza didnt have any cheese on it and was burnt. And parts of a few other slices didnt have cheese on then. Called the store back an spoke with a manager. Was told that they would send another one out and they would swap the pies. Which was fine with me. But i have to wait again for another pizza to be sent out. Can definitely say wont be ordering from this location again.

Absolutely terrible location and even worse customer service. First time i placed an order for delivery, and after confirming with the associate that it wasnin fact for DELIVERY, over an hour goes by and the pizza was still not delivered. Called the store to let them know i hadn't received it and they said "somebody called and changed the order to in store pickup, you'll have to come to the store to get it." The restaurant flatour refused to deliver the pizza even though it was pre-paid over the phone AND pre-placed for delivery, so i had to go and pay for the pizza AGAIN in store and for a different price, resulting in two charges to my bank account, to which the restaurant said there was nothing i could do. Another time i placed an order for pickup, which is the only way that this company does business apparently, and they call me to tell me "hi, we've given you the wrong pizza and would like you to bring it back to the store so we can give you the correct one." I explained to them that i hadnt came in to pick up my pizza and asked if they had given away my pizza to someone else to which the employee said "ummm yeah.... we can have the pizza ready no matter how far away you are from the store." I told them I was only two minutes away from the store and they assured me that they would have it ready regardless, even after just telling me they gave the pizza away. When i arrived at the store, the cashier gad an attitude with me and looked to be smirking, as if she had done something to my pizza. Upon arriving home i discovered that my pizza had not been cooked at all, and the cheese had only just started to melt because they had onlyplaced it under the WARMER where the done pizzas go, and not actually in the OVEN. Had to cook the pizza for 30 minutes when i arrived home to make it edible. Now the restaurant doesnt even answer my phone number anymore, as someone always picks the line up and immediately hangs it back up and they will not even allow me to order from there anymore. Tried to test call the restaurant again with my other phone number and they answered right away, proving they are refusing me service. Take your business elsewhere to people that will actually appreciate your business and respect you.