Arby's

First and last time ever going to this Arby's. I should've listened to my parents after they had a bad experience just ordering at the drive thru which made them leave without getting their food. My family ordered $30 worth of food today and some was okay but I found a bug floating in one of our lemonades and was completely grossed out. I went up to the drive thru window and asked for a refund for all of our drinks because I don't know what could have been in any of the other ones. I was met with a rude attitude and the guy who processed the refund said he wasn't able to give me a receipt I could keep as proof. Don't go here if you want peace of mind that your food is handled in a clean place.

My wife, my kids and I went through the drive thru. We got our order and my wife found A DEAD BUG INSIDE HER DRINK!!! When my wife went to go do something about it the guy was so rude, basically saying she can take a hike and doing anything to not give us a refund on the drink or any of the other drinks we wouldn't want to drink. It wasn't even like we were asking for a full refund, just the drinks! I wonder if they would pass a health inspection. Certainly need to train their employees how to treat their customers right. Probably dead bugs all over inside there. And who knows what else? Never coming back.

Love Arby's and their happy hour is good. Was pretty disappointed though in how gross and unclean it was in the dining area. Didn't get a pic of all the trash swept under the condiment counter. Couple of the sliders were cold and made ahead, not fresh. Had some very good food also with pretty friendly service. Just wonder how clean the kitchen is if dining area is not thoroughly cleaned? Shake machine was down.