Friendly's

Friendly's was always a family favorite for me. There is something about the Honey Bbq Super melt that keeps me coming back. However, lately I have been really disappointed. The food is very much so over priced. For example, this is what $13.43 worth of "loaded" waffle fries looks like. Pathetic really, especially when I paid extra for extra cheese.... The Honey BBQ Chicken Supermelt did not have any bacon on it, the tenders weren't coated in honey BBQ and there was no ranch on the melt! The Supermelt cost me $14.19. When I arrived to pick my order up, I counted at least 5 employees, and the restaurant was basically empty as far as customers go. There was no excuse for food to be sent out the door looking like this. Needless to say, I won't be returning for lunch anymore. EDIT: I left the same feedback on the website the day this happened (provided by the owner on every negative review). We will see if I receive a proper response (so far it's been 3 days with no response, I highly doubt I will get one).

Normally friendly’s is great but this time i was not very happy with my food. I asked for chocolate chip ice cream over the phone with my order the girl repeated it back to me and said chocolate chip. I picked up my order and the girl repeated everything and said chocolate chip when I payed. I ate the rest of my food then went to eat my ice cream and it was just regular chocolate. Now i payed for 4 scoops of chocolate when I wanted chocolate chip. I tried to call and get it straighted out but no one answered. When I picked up my order it wasn’t busy today.

Friendly's was my family's official road trip restaurant when I was growing up so it was great to stop in with my own kids for nostalgia sake alone. The food was good and the server was so nice. They seemed a little unorganized (possibly understaffed?) as it took about 10 minutes for us to be seated and they weren't very busy. Then it took a long while for food and desserts to come out. We were there about 2 hours when all we got were a few burgers and ice cream. We spent a lot of our time waiting. I'd come back again though! I hope we just caught them on an off night. It happens. We'll be back.

Unfortunately we had a disappointing experience. It was clear that nobody really worked together. We stood at waiting for a table for over 5 minutes and several people saw us and nobody acknowledged us at all. Our server (Charlie) was nice, but she never asked if we wanted refills of our drinks, we never got the to-go box we requested, and she never asked us after we received our meal how it was. The food took a while to get to us. When you spend $100 on a meal for your family, you expect better service.

I reqlly wish we had one of these restaurants here in Pittsburgh. It was one of the best all around restaurants I've ever been to. Especially for the money. I ordered the Beef Stroganoff and it was absolutely fantastic. Try their ice cream too. They have a HUGE ice cream and desert menu. Can't wait to go back.

Food and ice cream are great. The service is a little slower than normal. My first experience was not so great, employees smoke cigarettes without washing hands before returning to work. Certain staff members don't make you feel welcome but there's staff members here that work really hard to the point where you can see them really stressed.