O'charley's

We have ordered from/dined at O'Charley's in Georgetown mulitple times in the six and half years we've lived here and we have never had a negative experience as the one we had tonight. We ordered for delviery straight from their website and it took about an hour. I will say that we we were all so hungry that by the time it got to us and since none of the food was inedible, we did eat (most) of what was delivered to us. We ordered four dinners and three out of the four had multiple things wrong. My husband ordered the cedar plank salmon with broccoli and rice pilaf - the salmon was burnt on the sides and completely overcooked throughout, the rice was about only about 4 bites worth. My youngest son ordered the Western Cheesburger with a side of macaroni and cheese - the macaroni was completely dry and the burger was without BBQ sauce, bacon, lettuce, tomato, and onion. I ordered the Black, Bleu, and Bacon salad - there was no bacon, the asparagus that was supposed to be grilled was raw, and there was no dressing. My oldest son was the only one who had his order correct - he ordered the buttermilk fried shrimp dinner with fries and loaded potato soup, there were no issues. As I said before, nothing was inedible so we ate what was delivered but I called the store shortly after we were done. I spoke with a very polite manager (who did not give me his name, but just identified himself as "the manager on duty" - he listened to my issues and thanked me for letting him know their were issues because he said he could not fix problems he did not know about. He offered to remake anything we wanted but said he could not have anything delivered, at which point I told him we had eaten so that option would not work for us. He then said he could give us coupons or offer a partial refund (he did not indicate how much that would be) - I politely told him that we would prefer the partial refund since returning to this O'Charley's location was not at the top of our list based on this experience. He said he was happy to give us a partial refund and took some information from me. I normally do not complain about food (especially publicly) and rarely send food back, but had we been dining in the restaurant and received what we had, 75% of it would have been sent back to the kitchen. I love leaving positive reviews, even for chain restaurants and find no pleasure in giving a negative review, but I felt this experience was so disappointing that I had to be vocal.

This place is really awesome friendly staff and food is always fresh and I give a special thank you because I came here to propose to my boyfriend back in April. Jordan my boyfriend who is now my husband and my server and a few others helped out to make things just easy and really awesome so I can’t give enough stars for this location but it’s a good place to go and I would hold tight to that because I live in Cincinnati Ohio since I was born and there is only one location that I’ll go to because of how staff act and Myself like most people I prefer my food be hot when served.

Georgetown, Ky. You need help! We were told that they had been slow all day so i was thinking this was gonna be nice, clean, hot meal. WRONG! The greeter tried to sit us at 2 dirty tables we finally just sat down at the 3rd. We should have left then. The floors were food covered. Everywhere we looked all we saw were dirty food filled tables. I got cold potatoes, then my steak was cold by the time I got my potatoes back. No one used trays to carry anything. 2 out 3 toilets were broke or closed..Coming back from the bathroom I counted that tables that actually had customers at them and the total was 4 counting us. So I see no reason for the place to be in the deplorable situation it was in. Saddened😞by this. I feel terrible that i choose this place to treat my family....

Truck driver who wanted something different than truck stop food...ordered a shrimp Po-boy sandwich, sandwich was dry no sauce, had only 3 pieces of shrimp so it turned out to be pretty much a $13 lettuce tomato onion sandwich...very disappointed first time eating here, will be last. I dont recommend eating here.

Service was extremely slow! Food was good, but it took entirely too long. The restaurant was not busy. It appears to be understaffed. We dis not get refills on our drinks and had to wait 10 minutes for the check. In all fairness, our waitress had several tables. It appeared she desperately needed more help.

My rice was hard and cold the first time I got it. Then when I told my server she brought me back rice that was still hard but now it was blazing hot like it was in a microwave. Our drinks were often empty. And my girlfriend didn’t even eat her food due too the poor quality. Overall was disappointed in service and food