Kfc

Let’s take it up notch! Staff was friendly and polite ordered my meal to go by time got to the house food was still fresh and hot…did I mention to hot touch place on our plates? Yes even while eating food remained be hot enough heat up plate, was concerned about stopping by but patient wanted KFC my first trip to this location but I’ll be back!

I went inside to get 2 cups of ice ..one small and one large they charged me $2.80 so basically they charged me for a large drink even tho I ONLY got ice .. I think KFC need to add a button for CUPS OF ICE ONLY.. I definitely will NEVER go back to that location and also I will tell my co workers to stay AWAY from that location as well good day 🙏🏽

I like the food at KFC, but this last experience was terrible. I went to the drive through on a Sunday evening at 7 to place an order for 2 chicken sandwich boxes and 2 pot pies and there was no one in line. I paid at the window and they asked me to drive around to the front and they would bring out the order. I asked for a drink carrier and ketchup to be brought with the order. As I waited, I noticed that every car that came through the drive through was asked to pull in front and wait. This was not a busy time, but eventually there were 8 cars waiting (I was the first) and they still had not brought out food. I waited for 45 MINUTES to get my order. It was ridiculous. It was over 30 minutes before anyone came out and then they brought food to the car next me. The second time, they brought food to another car and I called for the employee and said I had been waiting the longest and where was my food. He didn't know, asked for the order, I told him I was also not given a receipt (that I would like to get) and he went inside. He brought out some of the order, but no drinks and I told him they didn't give me anything at the window. I told him to put the drinks in a cup holder and bring the receipt. I wait another 7 minutes and he brings out the drinks in NO CUP HOLDER and no receipt. I told him I looked at the food order and was also missing the cole slaws. Again, I also asked for a receipt and cup holder. He finally brought out the cole slaws, but no drink holder, receipt of ketchup. I asked to speak to a manager and he said no one was available and by that time, multiple people in multiple cars that had also been waiting over 30 minutes were yelling for him and he walked away without saying anything. I know he was probably overwhelmed, but I saw at least 3 other employees in the empty restaurant talking and sweeping the floors. Couldn't they have assisted with the food/delivery, etc. since NO ONE was in the store? I got there at 7 and didn't get home until after 8. The food was also cold by that time. Crazy. I called the store later and got no answer and called the main 800 number and talked to a customer service rep who said he would pass on the information to the regional director and they would reach out to me. No one has called, emailed, or responded. POOR CUSTOMER EXPERIENCE.