Baskin-robbins

New flavor love potion and Secret admirer of flavor of the month was pretty good. Came in a couple of days ago, But there was some things, one the hot fudge was scooped with a spoon, no lid or pump or anything, for all I know there could be bugs flying in and getting stuck. One employee working alone with a rush, seems like she does since i’ve seen her working alone on multiple occasion, definitely in need of more employees to help the crowd she seemed pretty stressed tipped her a $5 for her kindness and effort. No indoor dining which is understandable due to covid but a cake maker or older employee or manager was not wearing a mask even though she was in the back...she is making a cake and has their face close to it which is a health code violation, Overall good customer service!

I love Baskin Robbins but this location is not a good one to order esp via uber eats. I am writing this review in few mins as soon as my order was delivered. Ordered placed on May 4th at 3.38pm , Order #35B1E We ordered a banana boat and a brownie sundae. They only sent us banana boat and did not call and ask for replacement for brownie sundae. I have paid tax, service fee, Ca driver benefit and tips for this delivery and without any consideration they failed to send an item or notify me earlier. Banana boat was missing hot fudge and we found a tiny hair in the ice-cream..disgusting. This shows that they are not hygienic. Pls don't order from here anytime and esp during COVID.

I usually go to this store i liked their service before. I order for box of ice cream to go, the boy over there did not fill it properly and it was so much empty and also he gave me that box without bag. Sometimes, they charge spoon and cup too I will never recommend this store. It happened so many times. They should focus on service. If you want to experience worst service go there

We tried to let the store manager, Yen know about the concern with employees not wearing gloves nor hairnets just as a FYI. Yen instead briefly acknowledged our concern and sent us a long paragraph on why BR lifted the use of gloves. We saw one of our ice creams slide off one of the employee’s finger. Sounds rather very concerning especially during the pandemic if you ask me. We even saw her hair dangling over the ice cream as she scooped. Poor management response but nice employees, just should take another look at the health and safety protocols.

Rating is for this location. Great ice cream, but you never know how late they'll stay open. Both Google Maps AND their door sign say they're open till 10:00pm. This night I arrived at 9:15pm. There were employees inside, but they locked the door as I approached to enter. They told me, and others trying to get in, that they were closed. Disappointed!!