Dream Cakes

DO NOT ORDER ANYTHING FROM HERE. The owner is lazy and will never call you back or take responsibility. She was "out of town" but did offer to refund $10.00. The first picture is what we wanted and the second is what we got. She is obviously a lazy woman that is thirsty for money. We received the cake THE DAY of the party and had to redo the whole thing. DON"T ORDER FROM HERE.

This has by far been the WORST customer service I’ve ever experienced. The only communication that I received was through text messages. The lady told me to pick up my son’s birthday cake on the day of the event between 9-6 and when my husband arrived to get the cake, she was not there. He was told for me to text her and I did. She stated that she was stuck in traffic and would not make it back in time for me to receive the cake for my event that started at 2! I then explained how unprofessional she was and she offered to deliver it after 4 o clock! Needless to say, I did NOT receive a cake or the smash cake that I ordered! I will NEVER order from Dream Cakes again and I will make sure I share my experience with others so they won’t have to experience what I did!!!!!!!!!! I would rather make a cake out of mud and eat it than order from someone so unprofessional and careless!!!!!!!!!!

My brother and his wife used Dream Cakes for their wedding on September 26th. Before we even went to take pictures at 12 pm the cake was falling over and coming apart from the bottom tier. When she was told that the cake was falling she told the wedding planner to fix it herself. When she finally went to fix it she scrapped a TON of icing off and tried to cover it with flowers. The bride and grooms dances were cut short (as were the ones with their parents) because the cake would’ve fallen over if it was not cut shortly into the reception. Only to find out into the cutting that one of the flavors was completely left out from what the bride and groom stated that they wanted. To say we were disappointed in Dream Cakes MS would be an understatement. And when called after the wedding, she did not try to make it right with the bride. AWFUL customer service.

I just picked a cake up today that looked like my grandkids made it i bought it bc she had made it at a days notice but I am so disappointed and when I explained this to her through text after everyone who seen it thought it was a joke she told me get my cake somewhere else next time idk what happened to this company but it has went downhill I got cake last year that was beautiful they definitely need a new cake decorator I feel like I’ve been catfished the cake looks nothing like the detail work on their website🙈

I tried to place an order for a boss baby theme. She asked me to send a photo of what I wanted. She TEXTED me back and said we don’t do that and told me that any Kroger would do it instead of offering different options. I have done business with them before and I definitely will never do it again or allow any of my family. Which we all order our cakes from them.

I started out speaking to the owner on the phone after several failed attempts at calling. She asked me to send her a picture of the cake I wanted via text message. I sent her the photo (off her website) and could not get her to answer the phone anymore after that. The rest of our communication was by text. I should have known something was wrong when she would not send a pic of the finished product. The cake looked nothing like what I ordered and it did not taste as good as the cakes I'd gotten from there in the past (last ordered about 3 years ago). If I could have given zero stars and still been able to post, my rating would be zero for unfriendly service and false advertising.