Ihop

I've been here to this particular location before several times. The wait was about 20-25 minutes. We got seated & ordered our food. I had the Colorado omelet with pancakes and extra bacon. My wife had the smokehouse breakfast meal with pancakes, scrambled eggs, smoked sausage & grits. We enjoyed our meal &the service was pretty good I must say. We definitely will be back again....

I ordered my food online curbside at 5:38pm. It confirmed my order would be ready at 6pm. I arrived at 6:11pm according to the text. I sent my son in because I thought the link didn’t let them know I was waiting. They told him it wasn’t ready and curbside was around back. I pulled around back to only sit and wait even longer for no one to come out. I decided to go in after another customer arrived to get there food. No one was in site at first, then a waiter asked if we were waiting on an order and what was the name. I told her and she went to the back for the next waitress to come out and pick my food up from the pick up inside side of the restaurant. I was not pleased with my food it was cold and you can tell from the pictures it had been sitting for a while. I ordered a Colorado and a ham and cheese omelet along with some other food that was cold as well, according to the picture that was not what I received. I spent $64.24 and wasn’t pleased at all! I am very disappointed and dissatisfied with my order along with the amount of time I had to wait.

Went by on the way home to Philadelphia and picked up dinner. When I got home everything was burnt! Like how could you give someone something like this as much as things cost these days!!! Just terrible!! But I should of canceled when I walked in and it was slow but everything was dirty. They were just standing around talking. Never will I stop here again!

Service was lacking. Took forever for someone to come to our table once we were seated to the point we were about to get up and walk out. Our waitress took our order, bought our drinks to the table, and once the food came out we never saw her till we got the ticket. I would say they were short handed but there were ample servers in the building. Way more than usual. The food came out hot and yummy.

Horrible customer service, horrible portions. I waited over 30 minutes, for an online order I placed 30 minutes before I even got to the restaurant. It took 20+ minutes before my presence was acknowledged, as I watched ppl who got there after me, get their food before me. Also gave barely any sauce for the pancakes that we paid an extra $8 for. Definitely will be my last time being a patron at this “establishment”

Clean restaurant, however, service was the worst I have EVER received anywhere! Food was cold when we finally received, an hour and fifteen minutes after being seated. Was never asked did we need a refill on our drinks, and the bad thing was, they weren't even busy! Guess they just didn't want to wait on anyone that day...the two couples that left the same time we did said they had the same problems, and they would NEVER come back to this IHOP! Would give them a negative star if I could!