Rally's

Every time I go there they are not taking orders. I remember once I pulled up and they said they cash matching down then the person behind me was able to order as I sat in dollar general and watched as I looked for another restraunt. The next time I went they said we’re not taking orders and I turned to my mother and said “everything I come here they not taking orders I waste my time driving all the way over here” then the speaker said “ we’ll we spilt grease on the floor so it’s gonna take us a minute” so I told them that you never give people as reason you just never taking orders and I was speaking with my mother anyway” and left! Better customer service is needed just because stuff is going on in the inside it’ll be nice to let your regulars know. Before 2022 my service there was fine. This year has jut been terrible

Just went through the drive through. Absolutely no one one was in front of us and no one behind us. We have three kids 8 and under. We did not know the menu so we asked for time to look it over. We were snapped on for not ordering fast enough like they were either overwhelmed or didn’t want to be there to take an order which is what drive through as are for. Then we order mozzarella sticks with ranch because I can’t have tomatoes. When we get our bag they had put marinara inside. I asked my husband to back up the truck and please get the ranch since that’s all I ordered. We sat there for 5 minutes no one still in line had to knock in the window no one came then I honked the horn. The woman with the head set and attitude problem for having to work. Idk but when we asked for ranch to replace the marinara she said mozzarella sticks don’t come with ranch. My husband said yes that’s why we ordered the ranch. She said well she didn’t charge you for it. And shrugged her shoulders like oh well. I wanted to scream she was the rudest person I have met in service in years!!!! I always have problems here and they absolutely never get the order right. Do Nnnoooooottttttt stop at this location absolutely deserve a 0 review not even a 1. Im so mad I got right on here to warn everyone this is the worst restaurant drive through in all of flint. NEVER NEVER NEVER go here. It’s dirty and awful feeling leaving every time. Save your money go to McDonald’s!!

Multiple visits that were disappointeds due to improperky making items, cold burgers that weren't very good immediately attempted to be eaten in their own parking lot space. Missing condiments and napkins, shakes that didn't taste right, Mobile app that ignores many items on the menu and lacks adequate flexibility, and customer service that does not have a good track record of handling issues. Often customer service lacks the English skills for calls from the US speaking English. Off shore agents are sometimes not cooperative and won't handle the concerns in the same way and will lie to you about what they can do. If they give you a case number expect to wait way too long before you can get a resolution and then usually you don't get a response from then to the case. If you get a case number just hang up and call back, try to call during regular North American business hours, don't believe that they can't transfer your call to the US agents or an off shore supervisor.

My husband & I went through the drive thru on Friday 3/25/2022. I ordered a checker burger w/ cheese, instead of the burger patty I asked to get French fries in place of the meat. We travel ALL over Michigan & go to a rallys/checkers at least 3-4 times a month. I ALWAYS order the same thing, “checker burger combo”w/ cheese, w/o meat, replaced with fries instead of burger…TRUTH I’ve have NEVER been told they can’t substitute a meat patty for fries. The VERY rude female running the drive thru said…we DON’T do that. Only burger you can get with fries is the a fry burger. I said, well I get it at EVERY single rally’s/checkers across Michigan that I’ve EVER been to. This VERY rude drive thru employee said…well this isn’t any other checkers/Rally’s & WE DON’T DO THAT HERE. We pulled off. She shouldn’t be in the drive thru, dealing with customers in anyway shape or form. She needs to be in the back where valuable customers DON’T have to deal with this rude female who has ZERO customer service skills. I WILL be calling corporate over this ordeal. Her store manager or shift manager REALLY NEEDS to send her on her way. I’ll NEVER be back to this Rally’s & if something isn’t done regarding the way she treats this establishments paying customers she NEEDS to be let go!!! Worse experience I’ve EVER had in ANY fast food restaurant drive thru in the whole country. We’ve traveled & have ate in almost every state & this by far has been the worst service. Had we not been on the road I woulda left this review the night it happened. I will be contacting corporate over this situation & I WON’T be satisfied until this matter is resolved accordingly. Rude employees isn’t acceptable!!! Thank you for your time, Very dissatisfied customer from Rallys drive thru on Dort Highway in Flint,Michigan on 3/25/22.

I was at this rally about an hour ago I ordered 4 number 9s the half pound chicken and fries box's and a 6 piece Mozzarella stick cost $37 and some change. Got home the box's have maybe 10 lil piece of chicken in them that r old and have been sitting for a while as they r hard and chewy the fries are grease logged and thats all u can taste and I had to throw 1 whole box away cause there was ants in it. I will never go back to this rallys ever again!!

Worst rally’s of my effin life. From employees to how they cook food. They advertising .99 cent small shake but charged me $3.50 for it , talking about you have to ask for it . LIKE NO YALL SHOULD KNOW as employees. Even before the is situation i went maybe two weeks ago and got my baby a chicken and fry box. The chicken was not even done , it was like white breaded, it was horrible and nasty . I’ll never go here again,