Foutch's

Work on Customer Service! I am weekly customer for years (patiently waited for their reopening), and great tipper on top of automatic 18% gratuity added for 6 people at at table (even when there is not six of us). I'm a regular I can say! And this is a first time that I ever sent a drink back because it wasn't good to ME! When I ordered, my waitress told me the two ingredients and I thought ok that sounds about right. My waitress, unbeknown to me at the time was the shift manager, when I received my drink I stated it didn't look right, she said it was the right drink I ordered. After tasting it, I told her I didn't like it and I don't want it. I asked if it could be exchanged. She was snippy as I handed her my drink she grabbed the drink and told me the rules about no refunds and exchanges. I was frustrated not rude at all. Tried to explain all I want is another drink, to replace this one even at a reduced cost. Nope! She got a little more snippy. And her attitude made me not EVER want to return. But me being me I thought let me speak with a manager. The owner walks by, and she races to tell him which I thought was good. Nope! He came over and asked about the drink and repeated the policy. And said he would check to see if the drink was made right. I too told him I didn't like it and I don't want it. He took the drink to the bar and verified it was made right, and came back saying it was made right and each and ever time I tried to speak he over talked me. I told the waitress and owner I understand your policy multiple times but it was clear they were more focused on telling me what their policy was instead of trying to hear me or fix my problem. This was very disheartening, as a regular customer I was outright disappointed! They owe me nothing because of their policy but being courtesy is free and listening to the customer shows respect that you are concerned about their issue. I was given neither! So I sucked it up and tried to have a good time but moments later when our waitress brought our bills and only one person request their bill, needless to say I didn't feel welcome anymore! After a comment was made she only gave the bill to the one person. Hopefully this is and first and last experience! It was really sad because I know I am a good customer, just wasn't treated like one today!

Tried this for the first time today, despite hearing about it for years. I was pretty hungry, so I grabbed lemon pepper wings and a Greek chicken wrap. Great food, I'll definitely be back. Unfortunately I couldn't give 4.5 stars; the one thing that bothers me is that they charge more to use a card here. It's nice to have a warning, so I include that in every review. I say definitely check it out, but bring cash.

Horrible service since they opened back! I ordered a drink that my friends had not realizing it was made with pineapple juice and I’m allergic. I let my waiter know immediately when I realized and she said policy is to charge for drinks to be remade. By the way no drink menus available to know what’s in the drinks. She then proceeded to bring our bills and we weren’t done yet and said she was a manager. She lied to me as she was explaining it was a speciality drink that they ordered trying to refuse to make my drink. She remade the drink and I didn’t drink it because I felt like she did something to it because her attitude was horrible. The money wasn’t the issue but it was horrible service and treatment. I won’t be back!!!!

Just moved 5 mins away last yr and this was my fav place before it caught fire. I waited the whole time and was excited to see them open back up. Service has been ok . Some slow times but understandable given the situation and waitresses so far have been nice at least. Only thing I'm disappointed with is the portions. The club panini and club wrap were my favorite and I think the price went up and portion cut in half. Hopefully they get a handle on things and go back to the greatness they were last yr.