Wendy's

Rip-off warning!!! See receipt image. I ordered one large combo and one separate medium drink. Drive thru person argued with me that when you pay for the large size the drink in the $5 big bag combo, you get a medium size even though you asked to pay for a large. That's the largest drink you can get in the combo. How does that logically make sense?? Both my large cup and my medium cups are the same exact size yet I clearly paid for a large Fanta!! You're just being cheap and probably breaking consumer protection laws. Management should be ashamed of your practices at this location.

They got my order wrong, then when I called to get it sorted out they were less than helpful... Then they were rude when I had to drive back to the location for a cash refund (I paid by card)... They, "only offer refunds in cash." Needless to say, this ruined my lunch break at work and I wasn't able to eat lunch today... Go literally anywhere else for something to eat. Preferably someplace locally owned and run with a shred of customer service... I work ~1 mile down the street, I usually don't go for fast food.... This was my first and last visit to this location.

This is one of the worst locations Ive been to. I used to go to Wendys at least once a week but since moving near this one I rarely go. Staff is rude and curt. My Daves double burgers come out looking like a Venn diagram and the double cheeseburgers in the $5 meal are always cold and stale. Last time I went their oil/waste container was overfull I guess because the drive thru smelled like a sewage plant. I mentioned it to the staff and they acted annoyed that I would say something. They said they know about it and that it happens every now and then... It was a toxic smell and shouldnt just be accepted as something that happens. Fix it!

Drive thru ..eh soso..but standards are standards. This location is notorious for using junior patties on regular menu item sandwiches.(which should be a single pattie , an almost 3 oz difference in the two) A Jr pattie would be your smaller thinner value burger patties. Shouldn't be used on baconantors and Dave's single. Maybe they just need to cut corners cause of cost or think the customers won't notice. Either way..very tacky and I've had it happen numerous times here to a point I've stopped using this location for a 4$ for 4 deal as the smaller pattie is what it comes with. Won't pay for bigger burgers and be given the ole sneaky sneak here every again

Staff was very friendly and building was extremely clean. All things I look for in a fast food restaurant. Casa food was a little high however this is very typical of Flagstaff as they have an extremely high minimum wage. Note this is not a reflection on the business as I am a business owner myself and will always support other fellow businesses. The food was good which is why I am not complaining about the price. They were very quick with the meal. Bathroom was extremely clean as well. Keep up the great work guys you are definitely worth it

Wow! Just awful customer service!! Went through drive thru our daughter want fries with no salt, all the fries came with no salt, and we had to wait nearly 10 minutes for one of our sandwich, and when we ask for some salt we were told he could not bring us any. He had to finish cleaning and go, it was 8:30 on a Monday evening, just AWEFUL!