Hardee's

This is more about the staff at a particular location, but the experience was so dismal that I feel obligated to speak. I ordered 2 Primal burgers for me and my roommate. A few minutes later we started to dig in, only to discover our burgers were missing sauce. Having already consumed a Primal a week before the absence of sauce was very noticeable. We returned to the store to rectify the situation. The location apparently was having staffing issues and closed their lobby, so we were forced to enter the drive thru line. At the speaker we were told to wait 2 mins. The Driver, while slightly impatient at this point already waiting in the drive thru line for a small amount of sauce, refused to wait and began to explain our sauce shortage situation. The teller instantly started to defend the amount of sauce on said burgers, claiming to have personally witnessed the sauce action first hand. I'm immediately confused by his instant defensive stance. Surely the amount of sauce wanted on said burgers is only important to one party, that being the customer. Apparently this individual was capable of perfect recall and possessed mind reading abilities that was so intuitive that he knew more about how much sauce was desired by the customer, even more than the customer themselves. After waiting some 20 or more mins to reach the drive thru window for the requested sauce, the driver attempts to explain the situation in an arguably more assertive manner. This causes the teller to double down on his abilities of sauce application viewership. I must add here that the teller has yet to add any remorse, minor apology, or even a desire to rectify the situation. He is apparently compelled to defend the maker's ability to apply sauce and his ability to identify the amount of sauce wanted by his customer. To his credit he did add at the end of this occurrence his ability to get more sauce, with an inflection of dismissal. After waiting an obviously intentionally drawn out period of time to acquire 2 samples of subconsciously unwanted sauce, driver attempts to explain displeasure of treatment and sauce disparity. Driver even attempts to show psychic teller evidence of sauce disparity first hand. Teller refuses this, because he insists he knows the exact amount of sauce added to burgers through memory alone. Once again reminds us of his ability to witness sauce application action of burger maker. Still no attempt at de-escalation, remorse, or even a desire to achieve sauce satisfaction. Driver adds more words of displeasure, mild argument occurs about the teller's ability to witness sauce application. Driver asks for name of employee, in a passive aggressive maneuver, to imply intention to bring this situation to a higher power. Driver accepts sauce and starts to pull away in a huff. Before the vehicle leaves hearing range, the teller straight up insults driver. Calling her a "Karen", which I will let you look up yourself if you are ignorant of this phrase. A stunning display of inappropriate behavior for anyone, let alone a paid employee that directly interacts with customers. I hope this becomes a teachable moment for the teller, who's name is Andrew and works at the 45th Street Hardee's in Fargo ND, but I'm a realist. Thank you for allowing me to rant. If any tellers are reading this... and a similar situation comes up, Please just apologize and calmly rectify the situation. Only the customer gets to judge how much sauce is how much sauce they want.

Pull up to the Hardee's that has all lights on and drive through menu lit. Stop at the speaker and a few seconds later the lights clicked off. No response from the speaker... I called the store and they said they are closing at 7 due to the storm. However it was still all lit at 730. I mentioned "I guess I'll head somewhere else" to which I was responded to "I guess you will" in a snotty tone. Not appreciated and sure not how to handle customer service. To McDonald's we go.