Chili's

Service was great, the food was a little off tonight. My burger was over well done and was falling apart as I ate it. I did enjoy it and didn't want to complain, but it wasn't great. My fries were undercooked as well, yet the appetizer was done perfectly. The bartender nailed the drinks, and all and all it was another good experience and why I continue to come back here.

I’m from out of town and I'm working on a project nearby. The first time last week the food was good and the waitress.was on point. Very attentive. I sat by the windows and I noticed that they are dirty with splash marks on them. The left sink on the mens restroom did not work. Today I came in and was seated right away. My waiter Christian, took my order. The food was brought by someone in the kitchen promptly. I needed a refill of tea and wanted to order some dessert. My waiter didn’t come back ,ever. So I promptly paid and was walking out. I was going to talk to the manager but she was called up front and she never came. Also the windows are still dirty and the same left faucet is still not working. COVID related my guess …

Things have really gone down hill, the steaks are smaller. They gave me cold loaded mash potatoes. When I asked for warm, they gave regular mash potatoes. The hosts are usually on their phones as you enter. I would give a 0, because my last two visits were like this. I use to love Chili's. Now I'm avoiding it.

The manager here is horrible and poor leadership. We had 2 people in our group order half rack of ribs and one person order a full rack. When our food arrived we all recived half racks. The waitress that help us, bless her, even indicated that the ribs the one person recived was NOT a full rack. She went to talk to the manager that prepared the food and said basically 6 ribs are a full rack. And basically the only thing they can offer instead of getting what we actually order was a discount on the meal. Probably one of the worst experiences. Ive worked at a fast casual restaurant before and as a supervisor I always made sure to own up to mistakes and compensate for the issue. But the manager that Monday night on the 30th of this month did nothing but provide a discount on the meal. She didnt even offer the full rack we originally ordered. So disappointed.

I walked in to place a to go order. The first thing I noticed is that the front parking spaces (in front of the door) were for pick up customers and the handicap spaces were off to the side, further away....not cool. Then, after placing my order, I sat down to wait for it. As I'm sitting there, I noticed years worth of dust accumulated on top of the crossbar wood on the ceiling. I don't think I'll ever "dine in" here after seeing what could actually drop into the food that I'm trying to eat.