Pizza Hut

This place always seems to get my order wrong, their delivery is insanely slow, or both. I once ordered pizza and pasta for delivery, and it took 2 and a half hours for my order to arrive despite the location being only 3 or 4 miles from my house. And when it did arrive, it was the wrong pasta and the wrong pizza toppings. I called them to fix it, which of course took another 2 hours to arrive. Against my best judgment, I ordered from them again tonight for carryout through their mobile website. I arrived to find most of the toppings were missing from my pizza. I showed the pizza to the location's associate to explain their error, but he attempted to act clueless about it and then tried to shift the blame onto me by claiming that I removed those toppings from my order before placing it. His tune changed quickly when I showed him the email receipt that detailed EXACTLY what toppings my pizza was supposed to include. The location was about to close for the night, so they couldn't remake my pizza, so the associate tried correcting the issue by adding some of the missing toppings and putting back it in the oven again, but this made the crust stiff and dry. Overall, I was terribly annoying that they still can't get their act together at this location. I won't be ordering from them again.

2 hours,still waiting for delivery. Got a text it would be delivered by door dash their back up. Called to find where my food was and got a $20 credit I will probably never use... I could have gone to a store, bought a frozen pie, defrosted it , baked it, and I would still be waiting. And when is did arrive, it was cold.

I wish I had a choice to give them a rating of ZERO! I placed my order via Pizza Hut website. Unknown to me, Pizza Hut has Door Dash to deliver my order. Got the food before time. Cool right! Nope! Gave my kids the first box of pizza, which was cheese. Mommy, where are the drinks? Shoot! The delivery guy forgot to give me drinks. Called him immediately. He informed that Pizza Hut didn’t give him any drinks. Now, I called Pizza Hut. Phone keeps ringing until I am transferred to their call center, chose option 3. Fax line picked up. Called again and once again transferred to their call center. At the same time, my eldest comes running in the run, Mommy, Mommy I caught the baby eating pork. Huh? We don’t eat pork in my household. I go looked; yes, the second box was pepperoni and not grilled chicken. Now I’m beyond UPSET! Now I chose option 1. I informed the representative. She said I will transfer you to the store. I told her that they are not picking up. She said she will transfer to a manager. Talked to a manager, in my opinion, who couldn’t care less. She transferred me to the store - where once again the fax line picked up. Called again and once again transferred to the call center. The lady said I will transfer you to the store. I explained to her NO ONE is picking up. She said they will. Believe it or not, a man picked up. This man had the right to BLAME me! He said there is no way I got pepperoni pizza! Why in the world would I make this up??? I told him you can call me via FaceTime or WhatsApp to see the damn pizza! Is this what customer service is today??? And, then he proceeded to blame Door Dash. I did NOT place my order via Door Dash. I asked for his name and he said my name. I placed it via Pizza Hut website. Can you believe this? He told me to bring the pizza back to them. Hello!!! I had it delivered for a REASON!!! I obviously don’t have a vehicle to get to your door or I wouldn’t have been calling so many times. He talked to his manager. They will deliver my correct order and drinks. I asked for a credit. They gave me $5!!!! I paid almost 10x times that much! I asked for his name again! And he hangs up!!! Now I’m sitting here waiting for my correct order. I am not holding my breath!!!! Pizza Hut hired better people!!! Update: Door Dash just delivered my order. Once again, NO drinks. Talking to Pizza Hut once again. At least this time, I’m talking to someone who is much nicer. Let’s see what happens…. Second update: The second person ended up transferring me to the person who blamed me. This time he was apologetic. Now he knows they MESSED up! He came saying I’m sorry. Wow…however, there is no more deliveries for the night. They are giving me another $10 credit. Pizza Hut do better! This could have been all avoided. And please learn what is called customer service.

Very bad experience. My order for a big dinner box and a 2 liter soda and a parmesan cheese bottle was placed at 5:47pm it didnt get here untill 7:23pm i got a text saying that it was out for delivery and the eta was for 6:17pm and i got the text at 6:38pm thats 21 minutes after the eta. Then when it finally got here they forgot my parmesan cheese and my marinara sauce. Then the pizza looked like it was almost about to be burnt and they took it out before it did and the pizza was cold. The pasta was in an aluminum foil instead of an aluminum tray. Honestly i am never ordering from there again thanks for making my kids eat a messed up meal. I would have made them bring me a new order but i don't trust fast food places like that nowadays cause they might have spit in my food if i did make them bring me a new one.

Regarding the Newark Ave location: I made an order online, received a text stating that door dash will be delivering our order. The order status was on preparing your meal, then on the way along with a text stating on their way. I live less than 3 miles away from this location. It took two hours and when I was inquiring about the order, a young lady said, “you’re the order with the soda right?” I reluctantly and with confusion said Yes. She said they just left (mind you they said it was already on their way). My boyfriend went to look outside and the box was on my cement stairs in a very public area aingleft there for an unknown amount of time. All I kw is it was cold! I called to nicely inform them that we was not notified, called , nor updated via the website that the delivery was made. I spoke to a young man who apologized and gave a $20 credit on my next order. He says that I somehow I have 2 accounts but to ask for him if I don’t see the credit on my acct. 2weeks later, I attempted to place another order thinking this time will be ok. I did not see the credit and called several times. Longer story short no one in the local store answered the phone. After several rings, the call goes to an outside person that tries to take your order. I told them about the discount and complaint from the previous service, they kept transferring me to a que that looped me back to the same people over and over again. This lasted for an hour now (yes I’m currently typing while on hold)!! I’m extremely disappointed! Never Again!

Sorry but is the 2nd time they have my order bad costumer service bad ......went I call I try to get the credit they said the I will have that is the reason I call the same store and the manager said the I don't have any credit and they miss my drink .......and I pay over the phone and the poor door dash guy was asking for cash .......bad service ......next time I will try domino's better .....