Dunkin'

7:12 pm on Sunday May 1st, 3 employees, 2 short girls and one guy. As I was approaching the drive through, these 3 employees were walking back from the garbage can outside. Suspicious!?? Very!Very!! As I'm waiting on the intercom to place my order, one of the employees [a girl] answered saying "I'm sorry we closed early today" (mind you that this location is 24 efn hours) . I asked why it was closed, she said " we are short staffed". I responded noting the fact that there were 3 of them in there. Her response was " one of them is new".

Please do not go to this location, they are disrespectful and will mess up your order almost every time. I have gone to this location and have had my order made incorrectly countless of times. After telling them that I am missing items or have the incorrect food, I get a disrespectful response from employees. I try to make a mental note to not visit this store due to the bad service, but unfortunately it is in a convient location. I try to give the benefit of the doubt, I make up excuses for the mistakes, but time and time again, i get bad service. Very sorry, and disappointed.

This is a story of differences between large-sized & medium-sized Matcha Latte green tea with almond milk. On the Sunday morning of 21 June 2020 at 10:05 AM, my wife bought a large-sized Matcha Latte green tea with almond milk at the drive-through & paid $4.79. Later that evening at the exact same drive-through Dunkin Donuts location at 10:19 PM, my wife brought a medium-sized Matcha Latte green tea with almond milk & paid $4.99. The medium-sized drink cost $0.20 more than the large-sized drink.  The difference in price is the almond milk.  The almond milk for the large drink cost $0.50 & the almond milk for the medium drink cost $1.00. Not knowing why the Dunkin Donuts' cost basis of a medium drink would be more than a large drink, we inquired to our server, Ali.  At first, he said the morning crew made a mistake by charging less for almond milk.  We didn't buy that.  Fortunately, my wife still had the receipt from that morning's visit.  We suggested he may have made the mistake by charging more.  Next, he said the charge for an ICED Matcha Latte green tea with almond milk was different from a hot Matcha Latte green tea with almond milk.  We didn't buy that. Both receipts clearly show she didn't buy an ICED Matcha Latte green tea with almond milk, either in the morning or evening.  Ali was really reaching.  He wasn't very convincing. I found an article which states Dunkin Donuts is charging $0.50 for almond milk, but why is Ali charging $1.00.  Doesn't make much sense.  Is the evening crew performing some sort of minimalist money skimming operation?  Any logical reasonable explanation would be appreciated.

Quick and polite service at the drive thru. The person who took my order repeated it back to me over the speaker, and again at the window. My coffee was exactly what I ordered and piping hot, and my bagel was perfectly toasted and even wrapped with precision. So far, this is the best experience I've had compared to several other Dunkin Donuts in the area.

So disappointing. We are here for a week from out of state and thought this would be a good place to get my morning coffee for the week. This will not be happening we will drive a mile down the road to another coffee shop. We ordered online, big mistake. Because according to the manager when you order online if they are out of the item you ordered (Chai and vanilla cream donuts)you do not get your money back! Instead you can pick something else that you don't want OR you can bring your receipt back on Thursday for the item you want when their truck arrives. The substituted donuts were stale and the egg white omelet was soggy and slimy. This was not how we wanted to start our first day here. I feel like corporate needs to intervene in this situation. You should not operate business in this way.