Cold Stone Creamery

Asked the girl just now to add a scoop of mint in my coffee lovers. As I walked over to the register I noticed she did not add the scoop of mint. I reminded her she quickly copped an attitude and ugh do you want a scoop or half in the mix. I responded just one scoop and throws the remaining batter of ice cream away with an attitude. I have been coming here for years and have never been treated this poorly. Time to find a new place.

SERVICE THAT WILL MAKE YOU FEEL UNIMPORTANT Pet peeve: Taking/filling a phone/computer order when a customer has been waiting for 5 minutes+. Came in on a warm Sunday aft. Once another couple had been served, the person behind the counter told me that she had several online orders that she had to make before helping me. OK. More waiting. When finally my turn, it gets really rude!!! As I customized my order (B/C of a coconut allergy), the young woman sighs, like I‘m giving extra work instead of reducing her load. Isn’t this what this place does? Tailor ice cream to the customer preference? it’s not my fault that staffing wasn’t organized properly to handle weekend volume. Instead of projecting onto me, she should take that up with her boss. And learn some courtesy. When pointing out there were no utensils to eat with, she practically threw the spoons at me. Who does that? Will be finding a new ice cream place soon.

This Cold Stone location charges 40% more for its cakes than other Cold Stone locations. I went to the El Segundo location looking for two 8x12 rectangular ice cream cakes for my son’s birthday. They only had one (Oreo cookie). I was charged $64.99 for the cake. Then, I went to the Inglewood location (10 minutes down the road) and purchased the exact same cake - size, flavor, and birthday message - and was only charged $45.99. I returned back to the El Segundo location to inquire about the price difference. I was advised the locations have the liberty of setting their own prices and refused to refund me the difference between the two cakes. The benefit of franchises is that you can count on the same product and quality. I also expected consistency in the pricing. I think it’s appalling that the El Segundo owner is so unapologetically markIng up its prices for El Segundo families. Consider the extra ten minute drive to save 40%+ on your next cake. The Inglewood store is clean and friendly and priced w/ the average consumer in mind!

First I arrived at my local coldstone on a sunday night only to see that 30 people were in line. My party didn't want to wait,so we headed to El segundo with hopes of there being a shorter line. After I waited in line ,I ordered a 32 oz quart so it could last long. I had ordered "Surrender To strawberry" but ended up with a tub of "Strawberry Blonde" which are 2 completely different flavors. I don't see myself coming to coldstone anymore after that.This was only my 2nd time coming to coldstone and Id much rather make my own ice cream now.