Taco Bell

Pulled up here to nights in a row! Friday April 1st 2022, then April 2,2022. So when I came here on the first I pulled up approximately 9pm their was a long line but I decided to wait because my child wanted to eat here. After waiting here for 7 minutes.. (their was still 8 cars in front of me)… a toco bell employee comes out to tell each car in line that “our computers are down” she said it RUDE as all H*ll. No apology at all, she was unprofessional and had no sense of what customer service is. She sounded incompetent and uneducated I was very disappointed with the lack of customer service in general we receive in 2022. So when I had came back on the second of April 2022 I pulled up at 7 pm when excited and expecting to order today the lady on the intercom said very rudely we are closed. No explanation no apology just rude and unprofessional with no customer service skills what’s so ever. So my child really wanted toco bell so I was down to drive my child & i to the toco bell near Sheridan and Alameda… GO Figure this establishment was also closed it was verily 7:30 :(… if any other upset customers are reading this I would completely boycott the toco bells in denver/Lakewood area. I understand people are still coming back to work through the pandemic but I truly believe toco bell treats & under pays their employees this situation is ridiculous and flat out unacceptable. Toco bell you never see another one of my dollars again!

Placed my order at the kiosk, hope service is not as bad as the reviews I just read.. but I can agree with housekeeping.. store cleanliness is key.. if you want your customers to keep coming back .. this restaurant needs to hire a lobby person to keep up the housekeeping .. tables need to be wiped and floors need to be swept and mopped. It's a nice building, come ppl you get paid to serve your customers with a fast friendly clean service

Placed a large order for me and my coworkers. After waiting 30 minutes in line and 15 mins sitting at the pick up window the order was missing half the items once I got back to work. I called the store and no one would answer. The lobby was closed. After 20 minutes of calling the store they said to come back call the store when i arrived and they would have the missing items. They handed me a new bag of items and while I checked it was again wrong and not my order. Again no one would answer the phone. I lost my lunch hours and lost time at work for this error. Not to mention the girl working the window was obviously high or has a head injury. This place is a joke. I would recommend no one attempt to patronize this place.

This is the worst fast food experience. Whoever was managing tonight (Sunday, April 10, 2022 at 9 pm) had absolutely no idea what she was doing. She was rude, yelling at customers as they walked in, showed her team no leadership skills whatsoever. It was actually embarrassing to watch. Took 10 minutes to be noticed when we walked in and an extra 25 minutes after that to get our small order. A worker burned my crunchwrap supreme, cursed out loud when she noticed, and decided to put the burnt food in my bag anyways. Another worker's pants were hanging down under his butt and he kept (I can't believe I am even writing this) ADJUSTING HIS PANTS WITH GLOVES ON and handling beverages and food. Disgusting! Sure, I would have brought this up to the "manager", but that would have been pointless as she was horribly unpleasant to everyone. The workers were young and seemed untrained, but I think the real failure here was the manager. That woman should not be in customer service and should DEFINITELY not be in any position of leadership.

Two nights we didn't get any food. First night after long line, we get to speaker and a voice says " we're closed". That's it..were closed, o apology or explanation. Lots of people still in line behind us. So we try again next night, go inside, go up to counter, employee states "the lobby is closed. If you want to order you have to go through the drive through.". We left. Obviously have a problem at this local.

Tonight was either the 3rd or 4th time in a row that I tried to go here and they were closed much earlier than they were suppose to be. I got there at 9:20 on a Friday night and was informed as I tried to go through the drive though that they were closed already. The sign and internet says that they are open until 10 (which is already early for a Saturday night). Might be the most unreliable fast food spot I’ve ever been to in my life. Never again.

Clean house and hire a whole new crew or demolish and build a new restaurant. Consistently the worst taco bell around, lobby is never open, always always slowest drive thru around, and no customer service being taught to crew ever. Begging for the sake of having to cancel all delivery orders I get from here fix things please.