Subway

This was one of the worst, slowest experiences I’ve ever had. The staff absolutely does not care about their customers. Jim, one of the employees, made me wait in the store for 25 minutes, to take my order. The worst part is that nobody else was in the store, but he insisted on “full filling any online orders that come through” first. If you want food from there, order it online. I will never again go to this store, and it’s easily the worst Subway experience I’ve ever had.

First off, this is my favorite Subway location. The employees here are always upbeat. In my humble opinion they make the best sandwiches out of all the other Subway locations in the south Metro. If you let them know two people are splitting a sandwich they take the time to build a sandwich with even amounts of toppings across the entire sandwich. Kudos!

Price is lower than area Subways, but they have a tendency to run out of bread for some reason. Kind of a nuisance when you order mobile and don't find out until after you order that this is the case, but I cut them a little slack because supply chain issues hurt everyone. Service is otherwise swift and friendly

I ordered online for delivery, and my chips were missed. I called and told them this, but was informed they couldn’t do a refund as there wasn't a manager available and the employee wished me good night. I asked if I was going to be put on hold while she talked to the manager but was hung up on. I called back in and the employee said they could call their manager as there wasn't one there but they said they knew their manager wouldn’t answer them. I drove to the store to get the chips which was what I was avoiding as I ordered delivery. The two employees I was met with were not apologetic, also didn't offer anything else to make things right. I called and left a voice mail for this manager, but I was left with the question on if there was no supervisor, nor manager on duty, then who closes and counts the drawer? I just wanted to order delivery for an easy night in…

As a certified sandwich enthusiast, I have never had a greater experience at a subway establishment than my journeys to this very subway. The sandwich artist at this establishment known as aiden is the kindest and most professional subway worker in the world. He kindly welcomed me into the establishment and made me a delicious sandwich in a short time. I strongly recommend this subway out of other subways and I recommend that you come to this subway and tell Aiden he is a really good sandwich artist.

This experience that i had today 02/13/2021 at 2:43 PM at your 1565 Cliff road eagan branch. The subway staff, asked me, do I need the receipt, I said No, thinking he was asking me that, do I need anything else. I said NO. he threw the receipt in the TRASH can. Then i realized that he asked me about the receipt, so I said, yes, I need the receipt. He should have printed the duplicate receipt instead he picked the receipt from the Trash can and hands it over to me, insisting me taking the receipt thrown in Trash. Its an INSULT to anyone for that matter, and its not a HYGENIC practice. First of all, the staff is very slowww. Please teach the staff, how to print duplicate receipt and respect the customers. I cannot understand, one takes a receipt from the trash can and hands it over to the customer. ** Its an INSULT** **Pathetic Service.**