Sonic Drive-in

The worst service possible. The manager was so rude. I ordered a bacon breakfast sandwich with the egg on the side. They put the egg, cheese, & bacon on the side. The bread was cold. I went up to ask if they could remake it with just bacon & cheese in the bread, because the cheese was stuck to the box. She refused and just gave me a cold piece of cheese. She also argued with me when I mentioned the tots were cold. She was so rude and argumentative. It would have been easier just to put the egg on the side, like we originally ordered.

Last four times I've tried to get ice cream here they told me they were "out of ice cream" Whether or not this is truthful is only half the problem. If this indeed the truth then why are they constantly empty on ice cream? Surely there aren't enough people on a brisk 50 degree day to deplete the soft serve reserves. Burgers are okay.

I've always liked certain good and drink items at my local Sonic but yesterday was a HUGE disappointment. I ordered, among other items, a medium popcorn chicken with honey mustard and a medium jalapeno poppers, which usually comes with ranch dressing. I drove home, 15 miles, as soon as my order was brought to me. Instead of the popcorn chicken, I got 2 orders of jalapeno poppers, 4 honey mustards and no ranch dressing. Because I live so far away, it was not feasible to drive another 30 miles round trip to get the order corrected, especially with gas in Durango at $4.29. So I ate jalapeno poppers with my own ranch dressing for dinner. I called the store and whoever answered the phone set the phone down and for 10 minutes before I finally hung up, I listened to the employees at Sonic talking, laughing and carrying on. I tried calling back multiple times and the phone line was always busy. I then called the national phone number listed on my receipt and talk to a person who took my complaint and promised I would be called by a manager from the local Sonic. It is now 28 hours later and I never received a call from a local manager. Sonic of Durango - I am very disappointed with your poor service, lack of responsiveness and poor professionalism.

Time and time again I find that the staff at this particular sonic are incredibly rude. I’m not sure if they are short staffed or have other challenges but I’ve heard them yell at other customers on multiple occasions and they have been rude to me as well more than once. My order is also often wrong but I can see past that and understand that mistakes are made its the overall rudeness that is the issue.

Lunch time crowd here definitely gets it hot and fresh, besides a regular fast food wait, Sonic really delivers superbly. Whether at the drive thru or car stalls, customer service is great and polite. Make sure you look to spend 7-10 mins there during lunch rush or order from their awesome Sonic App. (1/2 price drinks on their app all dau long). Besides a burger sauce mix up today, Sonic lunch crew deserves a 5 star thumbs up for it's hot and delicious burgers and tots!

I ordered a bacon cheeseburger & instead it was a cheeseburger with green chile. I understand that sometimes there's mix ups. There could of been a little more sauce on the bbq popcorn chicken. Don't we all want just a little more fries? I was asked twice about my order to be sure and I said yes before I finished the order and when I came up to the window.