Primohoagies

Ordered a regular cheessesteak, when I got home I opened it up to a turkey sandwich with ketchup and a bunch of topping I did not order. I called to see if my order could be fixed as obviously there was a confusion and instead I was told I couldn’t have it returned since it was opened. How was I supposed to know my order was wrong without opening it? Waste of time and $13 bucks

Yes, masks for patrons are optional, but this being a private establishment does not require their food handling staff to wear a mask. I saw this employee relentlessly chew gum as well. Evaluate your risk and visit this place. ( or not ). I f I knew that the food handling was done this way, I would not have ordered online for my work place. Edit : Dear owner, stop slapping a generic answer to every review. I am not filling one more form to stay in "touch" with your team to "fix" a common sense issue.

Whoever is in charge of this location clearly gets it. I order for myself and for large events quite often. With this location orders are always 100% accurate, the inside is incredibly clean, the staff are about as friendly as they come and the hoagies are always ready when they say they will be. Hungry? Look not further. This is your spot.

Food was good as usual, it took unusually long to get the food but they were really busy and working really hard. I applaud them for delaying taking phone orders to catch up. One woman older than the others was clearly not helping much while the others did laps around her. I will still go back though.

Everytime I order from this location there is something wrong, either speed or accuracy of order. I've stopped ordering delivery because I know it will arrive incorrect or missing items so I rather be there in person to fix it. The last time we ordered delivery they gave our driver the wrong order that had 14 sandwiches with it when we only ordered 2, a pretty big mess up and a huge waste of food. Almost everytime I go inside there is a crowd of angry customers standing around who have been waiting for way to long for their food. The website will tell you 30 minutes for an order but you will end up waiting over an hour easily if you're lucky. Even after waiting all that time the order is very likely to be wrong, either whole sandwiches missing or the wrong ingredients. There have been days they've turned off the online ordering portal because they are just too far behind and wait times are insane. Cannot tell you how many times I've seen people waiting inside, get their food and it was wrong and demanded a refund or just left. They regularly seem to forget to include the sides, chips or drinks you ordered or they will only give you a 1/2 lb of something when you order 1 lb. If you pay for extra meat or cheese, good luck because you won't receive it most of the time. The employees seem like they are untrained, do not know how to handle the work load or simply lacking the correct amount of staff to run the store. One time I went in, they were slammed and one employee told me no manager showed up and another employee walked off the job earlier. Total management failure here, these employees are running around like chickens with no heads and setup for failure. They are not very good at problem solving, organization, accuracy and dealing with upset customers. Honestly the only redeeming part of this store is the taste of the food. I've never had a bad tasting sandwich but the wait times, missing items and bad customer service make it hard to recommend. I live right around the corner from this location but I rather drive the 15 minute round trip to the Exton store to know my order will be made fast and accurately. Hopefully management is able to turn around this location as I truly do enjoy their food, when it's made correctly.