Starbucks

I have NEVER left a bad review anywhere but this was the last straw with them. Everyone there is super nice don’t get me wrong, but none of them know how to make a simple order. I order the same thing at every Starbucks. Vinti cold brew, 7 pumps liquid cane syrup, small amount of half and half and sweet cold foam. This morning I was handed a black coffee, i asked very politely if I could get a small amount of half and half in it, they took it back, basically poured out half of it and filled it with milk. It has no liquid cane sugar in it, it’s basically bitter milk with cold foam (not the sweet cold foam) on top. My cup was dripping and covered in foam, the put it in a second cup and it was still dripping and sticky. I feel like they didn’t have the liquid cane sugar because when I asked for it at the window they told me to “give them a min” to check if they had it. Instead of telling me they don’t have it I think they just put a pump or 2 in it and hope I won’t notice if I’m being honest. I never have a problem getting this drink at any other Starbucks but here. Again I want to say that they have the NICEST staff ever, but they can’t make a drink worth a flip. I genuinely don’t see myself going back to this Starbucks. I’m willing to drive to the other side of winder and out of my way to avoid this one.

I’ve already made a complaint about their hours with the whole randomly closing and randomly being open to to corporate because it’s just gotten ridiculous at this point. But now they are just sloppy on top of it. Always get my drinks wrong and leave icky finger prints all over my cup. I’ve never seen a Starbucks be this unprofessional in the 20 years I’ve been going. It’s only this location! I normally don’t call a manager on someone either but we never ever know when this place is gonna be open. We are done coming to this location after this.

i’ve worked at starbucks for 4 years and used to frequent here a lot when i lived in the area. I’ve noticed they have slowly gone down hill but it must have really plummeted once i moved. I visited today to order a blended strawberry lemonade and went back and forth for 5 minutes about that “being a secret menu drink” and insisting i must have wanted a strawberry açaí blended. I then had to tell the multiple employees that tried to explain i’m wrong through the POS system and told them exactly where to find the button. the drink i received was still a strawberry açaí blended, very liquidy drink, and the employee nicely informed me that they “put crème base in the drink to help it blend better.” (it’s supposed to come with crème base per the recipe card) I say all of this without blaming the employees because this obviously shows they are being failed in training and it’s not their fault, but it’s extremely disappointing to see more and more starbucks literally just not training their partners. I’m posting this in hopes that the owner will see and adjust accordingly because i feel bad having to go back and forth with the employees here every time I order a menu drink.

The baristas are always really nice and my drink--an iced matcha latte with oat milk and light ice-- usually is perfect, as long as they have the oat milk. But I just got to the bottom of my drink and took a sip that had some gross reddish chunk in it and had to spit it out. It looks completely disgusting and I am super grossed out. I'm not going to be coming back.

I don’t know what it is about this location, but they never get my drink right. I always order it to a T. I have a special order, and it’s not even that crazy. What kills me is the label is right... but the drink is always disgusting. Like they don’t even try to make it right. I don’t want to slow the line down, so I take it home and fix it..but I’m over paying at this location and will no longer be coming. Like does this look like extra cream to you? Also didn’t even fill it all the way. I literally took a small sip to taste it to see if it was right. Just absolutely disappointed