Baskin-robbins

Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment."

We Order ice cream the store is closing has no spoons wasn’t informed before my card was charged. The manger Chris customer service is very unprofessional. She said I can go find me a spoon for some where else that nobody else has had a problem going home getting one. And call the police. Didn’t want to give owner or manger name. Don’t want to give refund or my card. Once I just asked for refund to leave. She didn’t want to give me refund or ice cream.

This is the worse Baskin-Robbins in Georgia. You pay almost $6 for 2 scoops of ice cream and they give you 1 scoop and make scoop marks on the ice cream to make it look like two. They have on their sign for choices, 'Quarts of Pre-Packaged Ice Cream' but they claim they never have any in stock. My favorite is the staff who say, "We don't offer that special" I say, "It's not a special it's just one thing you have on your sign so if you don't sell it, take it off." All other Baskin-Robbins provide the pre-packaged ice cream. This one is managed by some not right bright folks.

This is by far the SLOWEST, SORRY WE DONT HAVE THAT location ever! They really need to consider hiring more staff. It’s ice cream and coffee and it’s just way too slow! And no sense of urgency! I would never come here on my own, I’ve learned my lesson, and I’ll make sure I decline Doordash’s here too! This is a waste of time!

I pulled up to place my order and was told they didn’t have either of the items I was trying to order at this time. It was like a guessing game trying to figure out what they had from their own menu. Please upgrade to a digital menu, stock or at least let customers know what you don’t have when they first start to order rather than have them play a guessing game. Thanks in advance.