Checkers

If I could give negative stars I would. Separately the customer service is great, everyone is so nice and prompt.BUT AS FAR AS THE FOOD ITS HORRIBLE. It just breaks my heart because I prefer checkers over other fast food and I can not get a decent meal there to save my life. The milkshake turned my stomach and sent me to the bathroom ( I bought it 3 different times on different days because I thought they just needed to clean the machine better). Every time I ordered a chicken sandwich it tastes old, tough and hard so I can’t eat it. It tastes and smells as if it’s been cooked in week old grease. Just stay away from this location. I’m finally done waisting my money so please save yours and go somewhere else.

I ordered on line with my app, its usually fast this way. Got to the window and they did not recognized I was there. The young girl that were their was not friendly, did not have any patients as I was bothering her. If it was my order I would have got my money back. But it was for someone else. Through the app I was able to get a free small milk shake. When I got my order she did not know what to do. So she made me go all the way to the end of the drive through behind 3 other cars. All she had to do was to look and scan the app. So I went, when I finally got to the window again she still did not know what to do. She asked the manager he did not know what to do. Since she could not get any answers she just gave it to me anyway. I will not go to this checkers again when I got home the burger was squished, the lettuce, tomato and pickles was a mess. It looked as if it was somebody's else order and they gave it to me. I will never go to any of the fast food places without looking at my food first before I leave. I got a survey from checkers and explained the same thing to them. They offered me a free burgers. I don't want it I uninstalled the app and deleted everything about checkers, I will not be returning. People just need to do better.

The guy who took my order lied about the ice cream machine being broken. When I got to the window I could hear his coworker asking for him to make her a milkshake. I asked him how is that possible if the ice cream machine has been “broken for 4 months?” He said they only make it for doordash orders. I had such a bad night and just wanted ice cream and this was the only place open. Just don’t lie to people…

Chicken sandwich was good even though I wanted a hamburger, hamburger joint with no hamburgers, c'mon people, the COVID excuse is really getting old, time to tell the truth, pay your employees more especially your truck drivers who makes your deliveries, I would have went to a chicken joint if I wanted chicken.

My children love Checkers. The many that we have visited this location in Covington is by far THE BEST!! They make food to order, it's always fresh, hot and delicious and the service is wonderful!! They always have a smile on their faces and take pride in their job. It's refreshing to say the least. Especially when food service attitudes is so horrible these days.....

I love Checkers. I know it's trashy fast-food, but honestly, I love their flavors. The sauce on their burgers is delish, and their fries can't be beat. Have only had one shake let me down (wasn't fully mixed so all strawberry on top and all vanilla on bottom), but overall, the Covington location is great. The cashier is super friendly and always calls us baby. Haha