Buffalo Wild Wings

My family and I come here a lot, and they always get our order wrong. We never complain, but this was our last time. We ordered BONE-IN sauce mild chicken wings but got BONELESS, dry, left out, wings. Employees are doing nothing but chatting and laughing, the music was so loud we constantly have to repeat ourselves and yet we still get the wrong orders. I don’t recommend this place, it’s not even worth the wait and the troubles. 1 out of 5 stars.

We went in just to get some sauces and had to wait a bit long. I understand they might not have a lot of front end help. Just about 8 people walked by while not one asked if we needed any help. I hope they fix that for future customers. They had the Caribbean Jerk and desert rub I needed for a family gathering. So all in all I walked away with what I needed. On a positive note the food is always good and the staff is usually kind and helpful. I hope this was just a busy off day with not enough front end help.

Service was horrible. From waiting on our ALCOHOL to waiting on our food, it was terrible. 2 of us got our food 15 minutes before the other 2. And when we spoke to the manager he said their new policy was to deliver food to the table as it came out, not as the whole table was ready. (3 of us ordered boneless wings and 1 ordered child's tenders). So to make it right, he would give us 25% off our bill. No, he gave us like $5.25 off our bill. It was a s h i t s h o w.

I went with my husband and son around 4pm on a Friday and the hostess seated us and told us we couldn't set a highchair at a booth, okay weird policy but I understand. We noticed we were seated way out of the way of any other customers, also not a big deal but kind of weird. Like our 1 year old might disturb other customers? It wasn't busy at all, there were 5 booths and 1 table seating people. What made it a horrible experience was we sat there for 23 minutes without anyone coming to take a drink order or anything. There were 5 waitresses up at the front laughing and having a grand time. Then 8 more staff members came from the back and walked various directions. Literally anywhere in the restaurant but our table. It was seriously ridiculous that we saw at least 12 staff members standing around and cutting up and we couldn't even put a drink order in. We just packed up and went over to Red Lobster where the service was wonderful and we left a 40% tip. We will never come back to this place, we will make the trip to the Shenandoah location before we ever come back to this one. I already left a formal complaint on the website under the FAQ Orders and Visits.