Five Guys

I took my wife here today (Saturday around 11:45). There was no line, and as it was our first time, we took a minute to figure the place out and look at their menu. Our order taker and cashier, Chyna, was awesome! She explained everything to us, and helped us pick what we wanted. We got two burgers, and an order of five guys fries, and an order of Cajun fries, with two drinks. The kitchen is in full view, and they shout the orders out as they are placed, so you know this stuff is made to order. The kitchen is very clean! Staff is awesome! The burgers were great. Flavor wise, I feel the beef patties were not seasoned, or barely seasoned. The buns could be thicker, or toasted, because both of ours were falling apart before we were halfway done. But, still tasted fine. Just messy! The fries were great! We had two "little" orders and they were anything but little. I wonder what the large order looks like!! Restaurant is clean with plenty of seating. I knocked a star because despite our good food and environment, the price! For two burgers, small fries and drinks, it was $35, plus tip (well deserved tip). It seems for a burger joint this is a bit high. I would like to go back, and probably will, but paying nearly $20 a person for a burger meal is up there. Either way, if that doesn't bother you, definitely give this place a try!!

I really used to like Five Guys. But my experience yesterday, I might just be done with this place. First I was told they had no cheese for the burgers. I don't get how a burger place can be out of cheese, but whatever, I still ordered a bacon burger with a small fries and drink. When did that kind of order get to where it costs $19.75? I was so shocked I just paid for it and waited. I went to get a drink and more than one soda were just pouring out white, and none of them were Sprite. Then my food was finally done. The fries were this weird makeup of either soft or over cooked. The burger was barely ok, one of the patties was kind of chewy. And the bun tasted stale with some parts just so hard they were inedible. I've had good meals at this location, but this was so far off the mark that I don't think I'll go back.

This review is only for my most recent visit. They usually deliver a good experience however this time our fries although they look good in the picture; were too overcooked, almost burned and were not enjoyable. Burger was OK. I will also note that our cost for the same items we always order has increased 33% which is significant even with today's inflation. I could almost forgive the increase in cost if our meal was more consistent with past experiences. Quantity was not an issue, plenty to eat... Picture was a "small fries"

Every time I come here the food is never ready for pickup. I had to sit here for over 20 minutes for a delivery. The instructions say to head over to the restaurant immediately on the app as they prepare the food once you’re near the store but that is not true. They wait until you get there. It says pickup time 5:59PM, I was there until 6:25PM waiting in a restaurant with no customers. You guys are so slow it is agonizing. Last pickup was the same except after they prepared the food it was like they forgot I was there, and it sat there in the back several minutes before they handed it to me… I don’t see why people order food from here