Burger King

It seemed like it was an inconvenience for the teenager in the drive through that we were there. Especially after asking if the had they sourdough king sandwich. With a response of NO with a complete attitude. The sandwich was good. But, it seemed to be too much if an inconvenience to salt the fries at all. We were there on June 19,2022 @ 2:40pm. So, If its not too inconvenient for the franchisee to talk to that team rooster working.

We stopped at this Burger King after a long drive through NY and it was advertised off I-81S. Arriving at 7:48pm with the adjusted hours of 08:00am-8:00pm, my family and I found to dining room doors locked. We drove to the drive through where as we were actively ordering, a female associate kept asking if we were done with the board, which we weren’t and said so, so she could flip it to the breakfast menu. As we were ordering, we asked for a #8 and the response was “Oh no, we don’t have anything like the #8”. So then we asked for a #9 and the response was they didn’t have a #9. We asked what chicken sandwich meals they had and they said only a #10, so we got a #10. Needless to say, it wasn’t what we actually wanted but it was the only chicken sandwich available. When we got to the pickup window I asked since the hours were 8-8 and it wasn’t 8pm, could we come in to use the bathroom and was told they weren’t allowed to let anyone in. I asked to speak to the Manager and was told she would come to the window. She did not come to the window but allowed the associate to relay her name. Locking the doors 10 minutes before closing is unacceptable, especially when you’re a business advertised off a busy highway. Not letting paying customers use the restroom when the store hasn’t closed yet is also unacceptable. The associate’s attitude standing at the sign waiting to flip it was unacceptable. The manager not coming to the window like she should have is also unacceptable. This type of horrible customer service is what happens when you hire young staff to run a business in the absence of the owner. My family and I will never give this store our business again. Store #: 1779 MOD: April

Burger King, why do you allow your security alarm to go off for upwards of an hour when you unload the truck? Do you know you are right next to a neighborhood? I have an 8AM final tomorrow and your security alarm is going off all because you are too lazy to shut it off (but seriously why does it go off so freaking much... And why don't you fix it????) This is the third time we've dealt with your alarm, and the second time late at night (it's 1030 right now). This is noise pollution. I have video evidence of this happening at your store now, and the next time it happens, I will be filling a noise complaint at the police station. Thanks 😁