Tapioca Express Chula Vista

I like their Italian soda. It tastes better without the jelly tho because it will be too sweet. The crispy chicken here is so scrawny and dry. I accidentally stabbed myself in the thigh with the stick because it bounced off the extra dry tiny chicken piece. The only location I like is the one on convoy for snow bubble.

I don't get why people go here when there's way better boba options nearby for the same price or less. The snow bubbles tend to be too icy (like you can't taste the flavor too much especially on taro), and the other offerings aren't that special. The boba is hit or miss, I remember going 2 yrs ago and it was undercooked, but recently I went and it seemed to be solid and a bit sweeter than other places (I think due to saving some of the sugar from cooking) which was a pretty nice touch. But in general you can get better quality drinks at the three or so shops nearby in Otay Ranch, or Lollicup by Southwestern if you're willing to drive further.

So, normally I would rate this place 5 stars. I love Tapioca Express. I've gone to several locations all over California, including this location which is near my home. I came here with my mom today (we left about 5 minutes ago) and was bothered by how my mother and I were treated. I understand limiting the amount of patrons in the store at one time, but we were the only customers and we were made to not only wait outside in the heat for our order, but none of the employees bothered to come outside and let us know our order was done. The female employee at the cash register simply yelled at us from inside of the building. When we went inside, we looked at her and she just said "oh, was I not loud enough?". Then, as we were walking outside, she turns to her male coworkers and says "was I loud enough this time? I'm getting louder!" and they all laughed it off. The whole situation was inappropriate. Someone should have at least come to the door and told us our order was ready instead of yelling at us from inside of the building.

Weirdest experience at a business ever. The girl working the register was playing a game on her phone while working. The store was slow so I get it, but she didn’t even put the game down to take my order, she was so into the game she didn’t even make eye contact with me while I ordered and paid. Then my drink was not good, just a heads up their Vietnamese iced coffee is not even close to actual Vietnamese iced coffee. So as I was sitting in this non air conditioned, dark and musty cafe to have my drink the other two employees were talking about how annoying that girl was to work with, they were not even trying to be discrete with their conversation. They were cussing amongst each other like if customers weren’t there. Such a strange experience. I will never go back and I don’t recommend it at all.