Taco Bell

I used to really enjoy going to this location since it's so close to where I live, but recently (the last ~10 months) they've either always gotten my order wrong, my food is prepared absolutely horribly (too much sauce, absolutely no key ingredients such as potatoes in the spicy potato soft taco), it looks absolutely disgusting, tastes disgusting, or I get stuck in the line for at times an hour and a half. Since there's no way to actually exit the line due to a blockage in the parking lot, you're forced to stay there until the line moves which could, again, take up to an hour and a half. The lobby is also closed every time I go, so if you want taco bell, you *have to* go through the drive through. Don't waste yoir time with this one. Used to be good, and I don't know what happened but it's not worth it. With the poor quality and poor service, I'm utterly shocked that this location is still open. With the ever-changing hours and days they are closed on, why are they still trying? If the owner ever reads this, you should straight up close this place down. It's disgusting. Stop wasting your time and money keeping this place open.

The good news is, it looked like this Taco Bell was remodeled recently. It has a nice modern look in the seating area. I don't expect much from fast food joints, but even this was below the bar. I came in and asked about a special I thought I'd read about in an article. They didn't know anything about the special and I couldn't find the article but I decided to order anyway. I ordered the #6: Two Chalupas and a Taco. I also asked for 6 (2 per item) of Fire sauce. I get my bag of food and take it to my table. Instead of 6 packets of Fire, I get something like 12 of a mix of Fire and Hot. And instead of two Chalupas (deep fried) I get two Gorditas (not fried). Honestly, the place was just so dirty I didn't even try to complain. I just wanted to eat and get out of there. The floor didn't look like it had been swept or mopped in days and just about every table inside was dirty with food or spilled liquids. I should note this was at 11:30 AM, so before the lunch rush.

This Taco Bell is pretty terrible. For months they were selling food with only half the filling in it but still charging full price and messing up our orders pretty consistently. So we stopped going to this location. We decided to give it another try last weekend and we waited in the drive through for 20 minutes before we reached the microphone to order (due to how the drive through is designed, it's difficult to leave it). They were doing something new with only taking one order at a time untill they fulfilled the order at the pickup window. So there would only be one car waiting at the mic and one waiting to pick up. Not a big deal since they should be providing great customer service for that one order...WRONG. After waiting a total of 30 minutes for our food they messed up our order and shorted us a large burrito and instead gave us a crunchy taco. It's like this store finds new ways to provide poor customer service. If they could only apply all that energy to providing good service, they'd be great instead of horribly disfunctional. If you have that TB itch, definitely go to another TB or try Dell Taco up the street at County Line and Quebec.

Absolutely worthless staff. I sat for 10 minutes without anyone else in the building before ordering. With multiple managers sitting at a table. I get having meetings but I would figure their customer service would be more important. And one poor lady cooking by herself. People behind me in line waited even longer. Work ethic is no longer a thing

Saw 3+ employees hanging out outside, pulled up to the speaker and was told they are “closed for the next 30 minutes” with no explanation. I’m 100% sure they just wanted to stand around and talk. This is the third time we’ve tried to come here after they were unexpectedly closed hours early, and then stopped us from entering the drive thru because they wanted to close early. Not that I’m expecting white glove service from Taco Bell but I at least expect to be able to get my junk food from them, it doesn’t even have to be good! Edit: Came back the next day out of curiosity and see other people getting pushed through the drive thru as well.

I want to rate this location higher, I'm thankful for the vegetarian toggle-able KIOSKS here that make modifying stuff up to a much better vegan options less complicated, but the location is plagued with poor staffing, often closed during business hours in the actual location, forcing you to use the drive-thru. It needs better staffing/hours policy enforced.