Caffe Nero

The staff are always lovely here, about two weeks ago I asked the barista for an iced white mocha and she said she hadn't done one before but would give it a shot, and it was delicious! Best white mocha I've had!! I was going to thank her but I saw her leave on break before I got a chance to say anything or catch her name to leave a thank you, so if she sees this- thanks!!

Visited 2nd August at around 6pm. First time I’ve been to a Cafe Nero in over a year. The two staff were attentive, and waited until I stopped looking at the menu board before asking me for my order — which made me feel less rushed. I was hoping to use a Nectar voucher to buy my drink, but wanted to make sure it worked first. The lady was very patient as she double-checked for me, and took the time to go through the different milk alternatives with me as I prefer plant-based milk. I asked if they had a toilet, and although they didn’t, they informed me how to find the nearest one (in M&S). I asked if it’s ok if I pop there and collect my drink after, which they said was totally fine. When I came back, I realised the lady hadn’t finished preparing my drink — she had waited for me to return before pouring it into the glass and topping with whipped cream (took about 30 seconds so no noticeable wait for me), which was actually so considerate and really made my day. She could’ve prepared it straight away and then it would’ve been on me if the cream started melting into the drink, etc. but she made the effort to make sure my drink was 100%. Both the baristas never made me feel lesser because I wasn’t purchasing directly through them, which is always something I worry about when using vouchers and why I hadn’t used this voucher sooner. I would definitely recommend Cafe Nero to others based on this experience and hope to visit more myself as a result of these 2 lovely people. Thank you guys! Have to say that I wasn’t a fan of the drink, but don’t believe this was anything to do with the way they prepared the drink, just the drink itself was quite bland yet incredibly high in sugar when I checked it up (it was the Salted Caramel & Pistachio Frappe Crème). I think the amount of ice in these types of drinks definitely contributes to the bland, watered-down flavour so maybe the company as a whole can look into if there is a way to avoid this (e.g. using frozen milk ice, if that’s even a thing?). You could really set yourself apart from the competition as the first to create an iced drink that doesn’t just taste of ice!