Panera Bread

Workplace lunches are frequent at this location and because I ordered and picked up today, I am posting my official review. The facility was clean and surprisingly not very crowded at 11:40am just before lunch. Panera is doing a great job in promoting their app with rapid pickup which seemed to be the case given the number of orders. Pastries displayed looked fresh and tasty! Service was excellent and friendly. Order was correct and food was good. Reason for the 4 out of 5 stars today was noticing the back of the house and a full trash can with trash on the floor. An employee did stop to pick up the trash shortly after I took my pic, but he did not immediately change his gloves and I had a concern he would be touching food. However, I did not see this employee on the food line and may have been from the dish area. I just suggest being mindful to what the public can see. Today I had a pick 2 and tried the new broccoli cheddar mac n cheese, with my usual Smokehouse BBQ chicken sandwich. The sandwich was perfect with a great amount of chicken. The broccoli cheddar mac however was very soupy with way too much cheddar cheese sauce. Will probably go back to my regular mac n cheese next time. 4 out of 5 not bad and will definitely continue to get lunch at this location!

I have given this location several chances and every time it is consistently worse. The drive-thru is always slow (today we did not move one car up for 13 minutes. The staff are not trained properly and consistently rude and annoyed. Today was no exception...the young lady taking my order was rude and put out when I asked her a question while giving my order - she was blatantly sighing loud enough for me to hear. When I finished giving her my order of a quart of soup and 1 sandwich and she said it was $30 - I decided I was done with Panera. Such shame, because this used to be one of the best options available for quick meals.

It’s been awhile since I’ve eaten at Panera’s because they just couldn’t seem to get my To Go order right. Decided to try it again tonight….ordered a large Asian Chicken Salad with double chicken, which you pay a premium for. I got my large salad and the only thing that was double was the amount of won tons they put on the salad…6 VERY thinly sliced small pieces of chicken….6……. I’m done. I’m so sick and tired of restaurants not appreciating the business I give them by providing what I order. Want me to rate my experience, Panera?? 1. So do you care? I seriously doubt you’ll even notice this. I’m out.