Tim Hortons

I’m writing this review not for the quality of food or service, but because I was denied a cup of water. It was late at night, and I just needed some water. And when I asked for some tapwater, I was told that She was not allowed to give me a cup of water, because the owner of the store doesn’t allow it due to the price of the cups. I was very frustrated, and it is required by law to give free tapwater. This is very wrong, and really should be taken care of.

Can’t even give a single star. The worst customer service ever seen in a Tim Hortons. What does the manager girl think she is ?? Feel pity for the other staff working with her. The earlier employees were the best , went there without expecting this rude behaviour from the manager. Didn’t expect this kind of a behaviour. Even I am working in a restaurant, we don’t show this attitude or shout at the customers if they ask for anything. She really need to know how to behave when working in a hospitality industry. She is really a failure. Please if the management people you see this , kindly advice her to change her attitude towards customers. She can spoil someone’s day. I WOULD LIKE TO GIVE THEM ZERO STAR BUT THERE IS NO OPTION FOR THAT , SO HAVE TO GIVE ONE STAR.

Yesterday I went to this place, around 6.30 pm and I enquired the supervisor about an offer that was going to expire on that day but the way she replied us was really terrible. We were regular customers to this place and the past crew members were very supportive and friendly. But the experience I had yesterday was too unpleasant. I believe that keeping this kind of staffs without proper training or patience is very rude towards customers like us. We gave respect while talking, whereas she replied like we owe her something. We pay money for what we have not coming for any kind charity. So please show respect towards your customers. Learn the basic manners before working in public.

Store wasn't super busy, drive thru had a long line so I went in. I am not a frequent customer but was buying for someone else. Staff were adequate. Food was fine. A bit of kindness and explanation would have helped (such as where to go to pick up food). Guess maybe it was a day I could have used a bit of friendliness and that was definitely lacking.